Sign upLog in

Desktop Support Technician

Ovation Workplace Services

Victoria, TX

Apply
JOB DETAILS
SALARY
$47,000–$49,920 Per Year
JOB TYPE
Contractor
SKILLS
Analysis Skills, Apple, Audiovisual, Cisco Network Systems, Computer Hardware, Computer Maintenance, Desktop Administration, Desktop PC, Fault Management, Hardware Installation, Identify Issues, Jabber, Laptop PC, Mac Operating System, Microsoft Office 2010, Microsoft Windows 7, Microsoft Windows Operating System, Microsoft Windows System Administration, Microsoft Windows XP, Network Support, Operating Systems, Peripheral Hardware, Preventative Maintenance, Printers, Problem Solving Skills, Team Player, Technical Support, Telephone Skills, Time Management, Workstation Hardware
LOCATION
Victoria, TX
POSTED
Today
Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years’ experience in Windows Desktop support. Provide first/second level contact and problem resolution for customer issues.b)Work with Third Party Vendors to remediate complex AV issues as needed.c)Provide timely communication on issue status and resolution.d)Maintain ticket updates for all reported incidents.Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.Should have basic knowledge of Mac operating system, to support Apple pc users.Install, upgrade, support and troubleshoot for printers, computer hardware.Performs general preventative maintenance tasks on computers, laptops, printers.Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

About the Company

O

Ovation Workplace Services

Resume Resources

Free Resume TemplatesFree Resume Builder