Desktop Support Technician

Job Description:

Service Desk Technician - Onsite (Day Shift)

Pay: $25-$33/hr.

Schedule: Monday-Friday, Day Shift (Onsite)

Location: Waltham, MA

We are seeking a skilled IT Service Desk Technician to support daily IT operations and assist with a major company-wide PC conversion. This role is ideal for someone experienced in ServiceNow, desktop support, and high-volume ticket environments.

Key Responsibilities

• Perform Service Desk tasks in line with SOPs and ITIL practices
• Manage service delivery for assigned and regional sites
• Support PC lifecycle activities (install, move, add, change, refresh, dispose)
• Document incidents, hardware changes, and repairs in ServiceNow
• Provide on-site and shop floor IT support
• Troubleshoot desktops, printers, mobile devices, and collaboration tools
• Administer antivirus and patch compliance (Tanium preferred)
• Maintain CMDB accuracy and IT inventory
• Resolve incidents and service requests, including root cause analysis
• Support acquisition integrations and large-scale deployments
• Deliver end-user training and occasional VIP support

Qualifications

• Bachelor's degree or equivalent experience and certifications
• 3+ years in IT support or Service Desk roles
• Strong experience with Windows 7/10/11 and desktop hardware
• Working knowledge of TCP/IP networking (ICND1 or equivalent)
• Experience with ServiceNow ticketing systems
• Familiarity with Apple, iOS, and Android devices
• Ability to read technical documentation and SOPs

Preferred Skills

• ITIL Foundations knowledge
• Strong troubleshooting and analytical skills
• Experience managing third-party vendors
• Excellent communication and customer service skills
• Ability to work in a fast-paced, high-volume environment

Employee Benefits

• Medical, dental, vision, and life insurance
• Short-term disability
• 401k plans
• Weekly pay is available every Friday
• Employee discount programs

This role will be heavily focused on a PC conversion project and incident support, requiring strong prioritization and adaptability.

Click "Apply Now" to join a dynamic IT team supporting critical operations.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.