Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
Desktop and Network Support
Ability to setup, configure and add all hardware.
Assist Corporate Desk Side Support technicians with large IMAC’s.
Documents, maintains, upgrades or replaces hardware and software systems.
Supports and maintains user account information including rights, security and systems groups.
Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
Determines and recommends which products or services best fit the customers' needs.
Imaging and image recovery
Experience doing break / fix repairs on desktops, laptops
Install / Re-install various software packages and updates
WiFi and VPN connections; Support of wireless devices
GREAT Customer Service skills
\nCompany Description
We are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovation
Company Description
We are committed to delivering exceptional services and professionals with proven work ethics and processes.\r\nProvide an exceptional client experience\r\nDeliver on our commitments\r\nBuild trust by thinking and acting with integrity\r\nCreate an environment that inspires innovation
Numbers & Facts
Location
Germantown, MD
Skills
Analysis Skillsunmatched
Apple iMacunmatched
Computer Hardwareunmatched
Computer Systemsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Desktop PCunmatched
Hardware Repairunmatched
Hardware Upgradesunmatched
Identify Issuesunmatched
Laptop PCunmatched
Microsoft Officeunmatched
Microsoft Windows Operating Systemunmatched
Network Supportunmatched
Peripheral Hardwareunmatched
Service Deliveryunmatched
Software Administrationunmatched
Software Installationunmatched
Software Upgradesunmatched
Staff Trainingunmatched
User Account Administrationunmatched
VPN (Virtual Private Network)unmatched
Wi-Fiunmatched
Wireless Communicationsunmatched
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