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Desktop Support / Ticket Triage Specialist

CFS

Arvada, CO

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JOB DETAILS
SKILLS
Communication Skills, Customer Satisfaction, Customer Support/Service, Desktop Administration, Desktop PC, Documentation, Establish Priorities, Hardware Administration, Help Desk, Microsoft Product Family, Microsoft SharePoint, Onboarding, Operational Improvement, Organizational Skills, Presentation/Verbal Skills, Process Development, Quality Management, Software Administration, Systems Administration/Management, Technical Support, Time Management, User Interface/Experience (UI/UX), Writing Skills
LOCATION
Arvada, CO
POSTED
2 days ago


Desktop Support / Ticket Triage Specialist


Overview


An organization seeking to improve the efficiency and responsiveness of its IT support function is hiring a Desktop Support / Ticket Triage Specialist to bring structure and discipline to ticket management and end-user support. The Desktop Support / Ticket Triage Specialist will focus on increasing ticket throughput, improving communication, and enhancing overall user experience.
This Desktop Support / Ticket Triage Specialist role is well suited for someone who thrives in a fast-paced environment and takes pride in consistent, high-quality execution.

Key Responsibilities



  • Manage and resolve a steady volume of technical support requests across end-user systems (40%)

  • Prioritize, triage, and route incoming tickets to ensure timely resolution (30%)

  • Support onboarding and offboarding activities, including system access and device setup (20%)

  • Maintain accurate documentation and ensure all work is clearly communicated and tracked (10%)


Core Functions



  • Provide desktop and user support for hardware, software, and access-related issues

  • Perform imaging, setup, and configuration of devices

  • Execute onboarding/offboarding tasks in alignment with established processes

  • Ensure all work activity is properly logged and visible within the ticketing system

  • Escalate issues appropriately with clear context


Qualifications


Required:

  • Experience working as a Desktop Support / Ticket Triage Specialist or in a similar support role

  • Familiarity with endpoint management tools such as Intune

  • Working knowledge of Microsoft 365 services including Entra ID, Teams, SharePoint, and OneDrive

  • Ability to manage ticket volume while maintaining quality and responsiveness

  • Strong written and verbal communication skills


Preferred:

  • Experience supporting structured onboarding/offboarding processes

  • Familiarity with ticketing systems and service management practices

  • Ability to work effectively in a high-demand environment


Work Environment



  • Onsite role in the Denver, Colorado area, particularly during initial onboarding

  • Standard full-time schedule, Monday through Friday

  • Performance expectations focused on responsiveness, accuracy, and visibility


Success Profile


The Desktop Support / Ticket Triage Specialist will succeed by improving ticket flow, reducing backlog, and maintaining strong communication with users. A high-performing Desktop Support / Ticket Triage Specialist will consistently deliver timely resolutions while contributing to a more organized support environment.

Why This Role


This Desktop Support / Ticket Triage Specialist position provides an opportunity to play a critical role in improving IT operations and end-user satisfaction. The Desktop Support / Ticket Triage Specialist will gain valuable experience in a visible role that contributes directly to organizational efficiency and stability.


About the Company

C

CFS

Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.

CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.

Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Financial Services
FOUNDED
1994
WEBSITE
http://www.cfstaffing.com/

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