Desktop Support (Tier 1/Tier 2)

1. Provide top level customer support and communicate work completed clearly with our customers. Image, install, configure, maintain, and secure PCs, laptops, and other devices within the domain.
2. Install, upgrade, and patch operating systems (Windows, iOS, and Android) across various hardware platforms.
3. Deploy software updates using deployment tools ensuring targeted and appropriate device coverage.
4. Troubleshoot and repair PCs, laptops, AV equipment, mobile devices, and peripherals.
5. Install, maintain, and repair network printers.
6. Participate in assigned IT projects, contributing technical expertise as needed.
7. Provide regular updates to management and technical guidance to team members; manage and update Help Desk tickets promptly.
8. Deliver high-level customer support through both remote and on-site assistance, ensuring clear communication and resolution documentation.
9. Evaluate and test new hardware and software solutions for potential adoption by the organization.
10. Work with clinical and technical staff to design and implement modifications to hardware and software as needed, such as installation of scanners and other peripherals.
11. Onsite hours will be 8:30am to 5pm, Monday-Friday, however, vendor must be flexible on occasion, in order to allow for an early start time or a late end time. A work week is 37.5 hours.
12. Qualified consultants assigned to SBUH must have a minimum of two (2) years of Tech Support experience and be able to install and test ALL the equipment.
13. All consultants must have all required immunizations up to date per the Hospital policy. Documentation such as immunization records are to be provided prior to award of any contract
14. Consultants assigned to SBUH must be able to lift 50 lbs., kneel, squat under desks, and climb a ladder.

Donato Technologies Inc. is a trusted IT staffing, consulting, and software development partner headquartered in Dallas, Texas. We support clients across industries by understanding their unique business needs and delivering tailored technology and workforce solutions. Our focus is on connecting the right talent with the right opportunity-ensuring clients receive dependable, skilled professionals and candidates receive meaningful career growth and support. We work closely with small to mid-sized organizations to provide flexible, high-quality services that drive performance, innovation, and long-term success.