Job Description
Our client, an IT Services and Consulting company, is looking for a Desktop Support/White Glove Support Technician – VIP & Executive Support for their New York, NY location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads)
- Device Migration, Software Deployment & Patch Management : Experience with seamless transitions between Windows and Mac environments.
- Proficient in managing OS image patching, software updates, and application deployments. Should have experience in basic troubleshooting to determine device vs application issues.
- End-User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance.
- Hardware Services: Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops
- Asset Lifecycle Management: Handling procurement, disposal, and inventory tracking of IT hardware.
- Mobile Device Management (MDM): Managing devices through Intune and JAMF for enterprise-wide security and configuration.
- IT Service Management (ITSM): Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis
- On-Site & Remote IT Support: Delivering desk-side assistance, conference room technology support, and field services for remote sites
- White Glove support: should have experience on white glove support. Handling VIPs
- Walk in Support: should have experience in providing walk-in support (eg: apple genius bar or tech bar).
Requirements:
- Should be a team member and individual contributor.
- Should handle CXO level customers with white glove approach. Interest to learn new technologies.
- Take ownership and drive results. Should act as location POC for the IT related issues and coverage.
- Should work with the team and ensure the coverage and support is taken care with zero escalation.
- Speaking Spanish is additional advantage but not necessary
- Years of Experience: 7.00 Years of Experience
- Top Skills:
- White Glove Support experience
- Customer Service with ITSM knowledge
- Deskside support experience and walk-in support experience
- Conf room support experience and should be able to help setting up events.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | New York, NY |
| Industry | Management Consulting Services |
| Salary | $17–$32.14 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
- Appleunmatched
- Apple Macsunmatched
- Apple iMacunmatched
- Apple iPadunmatched
- Asset Managementunmatched
- Customer Support/Serviceunmatched
- Desktop Administrationunmatched
- Desktop PCunmatched
- Enterprise Protectionunmatched
- Event Managementunmatched
- Executive Assistant Skills unmatched
- Health Planunmatched
- Help Deskunmatched
- IT Service Management (ITSM)unmatched
- Identify Issuesunmatched
- Image Editorsunmatched
- Image Managementunmatched
- Incident Managementunmatched
- Information Technology & Information Systemsunmatched
- Information Technology Consultingunmatched
- Laptop PCunmatched
- Mac Operating Systemunmatched
- Manufacturing Data Managementunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Devicesunmatched
- On Site Supportunmatched
- Operating Systemsunmatched
- Problem Solving Skillsunmatched
- Purchasing/Procurementunmatched
- Software Administrationunmatched
- Software Patchesunmatched
- Spanish Languageunmatched
- Technical Supportunmatched
- iOSunmatched
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