Sign upLog in

Desktop Support - Windows & Mac

F2Onsite

Sausalito, CA

Apply
JOB DETAILS
SKILLS
Apple, Apple Hardware, Apple Macs, Apple iMac, Asset Management, Audiovisual, Background Investigation, Cloud Computing, Communication Skills, Consulting, Customer Relations, Customer Service Operations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Desktop PC, Establish Priorities, Help Desk, Identify Issues, Laptop PC, Lift/Move 50 Pounds, Mac Operating System, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Network Connectivity, On Site Support, Operating Systems, Peripheral Hardware, Printers, Software Administration, Software Installation, State Laws and Regulations, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, User Account Administration, VPN (Virtual Private Network), Willing to Travel
LOCATION
Sausalito, CA
POSTED
23 days ago

Desktop Support Technician (Mac Experience Required) - Sausalito, CA 

  • Monday-Friday - 40 hrs.
  • Start Date - End of May
  • Longterm Assignment  - possible contract to hire 

Position Summary

We are seeking a skilled and customer-focused Desktop Support Technician with strong Mac support experience to join our IT team. The ideal candidate will provide technical support for end users across both macOS and Windows environments, troubleshoot hardware and software issues, and ensure a high level of customer service while maintaining operational efficiency.

Key Responsibilities

  • Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and peripherals
  • Support and troubleshoot macOS and Apple hardware, including MacBooks, iMacs, and related applications
  • Configure, deploy, and maintain Windows and macOS devices
  • Diagnose and resolve hardware, software, networking, and connectivity issues
  • Assist users with Microsoft 365, email, VPN, and collaboration tools
  • Manage user accounts, permissions, and access within Active Directory and/or cloud-based environments
  • Perform system imaging, software installations, updates, and asset management
  • Document incidents, resolutions, and support procedures within the ticketing system
  • Escalate complex technical issues when necessary while maintaining communication with end users
  • Support conference room technology, audiovisual equipment, and mobile devices as needed

Qualifications

  • 2+ years of desktop support or help desk experience
  • Strong hands-on experience supporting macOS environments
  • Experience with Apple device troubleshooting and deployment
  • Familiarity with Windows 10/11 operating systems
  • Knowledge of Microsoft 365, Active Directory, and ticketing systems
  • Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN connectivity
  • Excellent communication and customer service skills
  • Ability to prioritize tasks and work independently in a fast-paced environment

Physical Requirements

  • Ability to lift and move computer equipment up to 50 lbs
  • Ability to travel between office locations if required
Schedule
  • Full-time
  • Occasional after-hours or weekend support may be required

Additional Information

  • All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
  • F2OnSite supports and adheres to all state laws regarding background checks.

About the Company

F

F2Onsite

Resume Resources

Free Resume TemplatesFree Resume Builder