Desktop SupportHelpdesk Technician

Kforce has a client in Tampa, FL that is seeking a Desktop Support/Helpdesk Technician.

Responsibilities:

• Troubleshoot and resolve hardware and software issues across Windows operating systems, Microsoft 365 applications, cloud services, and standard business tools
• Provide support for Microsoft Teams Rooms, virtual meetings, and collaboration sessions before and during use
• Install, configure, and maintain IT equipment, including desktops, laptops, monitors, docking stations, printers, mobile devices, and related peripherals
• Diagnose and resolve issues with printers, copiers, scanners, and other connected devices
• Support basic administration tasks within a hybrid Active Directory and Microsoft Entra ID environment, including user accounts, group access, MFA, and licensing
• Assist with device onboarding, troubleshooting, and full lifecycle support for Windows endpoints and mobile devices
• Troubleshoot basic network connectivity issues, including wired and wireless networks, VPNs, remote access, and internet connectivity
• Adhere to and reinforce company security protocols, including credential handling, MFA setup, endpoint security alerts, and reporting suspicious activity
• Develop, maintain, and share documentation to help users resolve common issues independently and improve overall self-service capabilities
• Deliver basic end-user training on hardware, software, cybersecurity awareness, and Microsoft 365 tools as needed
• Participate in ongoing training to stay current with evolving technologies, tools, and internal systems