Job Description
Role Summary
We are seeking a Desktop Support Technician who will play a key role in supporting day-to-day technical operations within a high-volume distribution center environment. In this role, you will ensure users have reliable access to the tools, devices, and systems necessary to keep operations running effectively.
You will provide hands-on support for hardware, software, mobile devices, and peripheral equipment while partnering closely with the Tech Ops team to maintain stability and productivity across the organization. Your work will directly impact operational efficiency, end-user satisfaction, and the overall reliability of core IT infrastructure.
Key Responsibilities
Key Requirements
We are seeking a Desktop Support Technician who will play a key role in supporting day-to-day technical operations within a high-volume distribution center environment. In this role, you will ensure users have reliable access to the tools, devices, and systems necessary to keep operations running effectively.
You will provide hands-on support for hardware, software, mobile devices, and peripheral equipment while partnering closely with the Tech Ops team to maintain stability and productivity across the organization. Your work will directly impact operational efficiency, end-user satisfaction, and the overall reliability of core IT infrastructure.
Key Responsibilities
- Provide first-level desktop support, including incident resolution and service request fulfillment.
- Maintain, troubleshoot, and repair computer systems, mobile devices, and peripherals.
- Support multiple facility locations with both onsite and remote troubleshooting.
- Manage IT assets throughout their lifecycle, including documentation and change tracking.
- Develop and update technical documentation for team knowledge sharing.
- Participate in cross-team technology projects requiring Tech Ops involvement.
- Assist with Layer 1 network troubleshooting and audio/video system support.
- Utilize a ticketing system to track, resolve, and document technical issues.
Key Requirements
- 2+ years of experience supporting an enterprise technology environment.
- A+ Certification (required); Network+ and ITIL 4 training preferred.
- Proficiency with Microsoft Windows 11, Microsoft Office 365, and current Microsoft OS environments.
- Experience supporting iPads, iPhones, and Surface devices, plus familiarity with Apple Ventura/Sonoma.
- Knowledge of Citrix, Windows virtual desktop environments, and Microsoft Azure fundamentals.
- Experience with asset management systems and documentation writing.
- Strong communication skills with the ability to present technical information clearly.
- Ability to work independently, manage multiple priorities, and adapt to changing workflows.
- Strong analytical and problem-solving abilities with a customer-first mindset.
Numbers & Facts
| Location | Brookshire, TX |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 2006 |
About Company
The Intersect Group is a different and better business partner. We create unparalleled value for our clients by combining industry-leading Consulting capabilities with comprehensive Staffing and recruitment services. Clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. Through our flexible delivery approach, you get the right solution, at the right time to accelerate your success and achieve all of your mission-critical objectives.
Skills
- 1st Level Supportunmatched
- Analysis Skillsunmatched
- Appleunmatched
- Apple iPadunmatched
- Apple iPhoneunmatched
- Asset Managementunmatched
- Audiovisualunmatched
- Citrix Product Familyunmatched
- Communication Skillsunmatched
- CompTIA A+unmatched
- CompTIA Network+unmatched
- Computer Systemsunmatched
- Customer Satisfactionunmatched
- Desktop Administrationunmatched
- Desktop Environmentsunmatched
- Desktop PCunmatched
- Desktop Virtualizationunmatched
- Distribution Servicesunmatched
- Document Change Managementunmatched
- Documentationunmatched
- Hardware Administrationunmatched
- Hardware Repairunmatched
- ITIL (IT Infrastructure Library)unmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Maintenance Servicesunmatched
- Management of Information Systems/Technology (MIS)unmatched
- Microsoft Officeunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Azureunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Devicesunmatched
- Multitaskingunmatched
- Network Administration/Managementunmatched
- Operating Systemsunmatched
- Peripheral Hardwareunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Software Administrationunmatched
- Systems Administration/Managementunmatched
- Team Playerunmatched
- Technical Operationsunmatched
- Technical Presentationunmatched
- Technical Supportunmatched
- Technical Writingunmatched
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