Desktop Tech III

CompuCom

Charleston, WV

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JOB DETAILS

SALARY

$63,000–$92,400 Per Year

SKILLS

Cellular Telephone, Customer Support/Service, Desktop Hardware, Desktop PC, Documentation, Geography, Hardware Administration, Identify Issues, Knowledge Management, Laptop PC, Legal, Printers, Problem Solving Skills, Procedure Development, Sales Management, Service Delivery, Service Level Agreement (SLA), ServiceNow, Small Business, Software Administration, Standard Operating Procedures (SOP), Systems Hardware, Technical Support, USB, Willing to Travel, Wireless Communications

LOCATION

Charleston, WV

POSTED

30+ days ago

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Desktop Technician III to join our team.

In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service-oriented technicians-- that’s where you come in! Your role will include unparalleled technical support for a national client, allowing them to experience the best support available within the industry.

Responsibilities:

+ Diagnoses mechanical, hardware, software and systems failures, using established procedures.

+ Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking.

+ Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).

+ Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues.

+ Communicates with customers at all levels of technical and non-technical skill sets.

+ Follow-up with end users to provide status updates as per service level guidelines (SLA's).

+ Acts as the escalation point for complex and/or high priority problems, forwarding problems they cannot solve to the appropriate support groups for resolution (Manager, etc.).

+ Follow all standard operating procedures (SOP) through the effective use of knowledge management.

+ Works collaboratively with people across the organization.

Skills & Qualifications:

+ 2-3+ years of IT support work experience

+ Imaging from Network and USB

+ Laptop/Desktop/Printer hardware and software support Experience

+ ServiceNOW experience

+ Travel is required

Wage Range:

The annual starting salary for this position is between $ 63,000 – $92,400 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Employment Opportunity: Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

About the Company

CompuCom

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