Location: La Porte, TX Duration: Contract, On-going
Role Overview:
As an IT Technical Analyst, you will provide Tier 1 and Tier 2 support to internal users, resolving incidents, problems, and requests related to various technologies. You will work closely with end-users, addressing issues via phone, email, ticketing systems, and instant messaging. You will also participate in IT upgrades, troubleshoot hardware and software issues, and contribute to cost-saving initiatives.
Key Responsibilities:
Provide excellent customer service, engaging with users to resolve IT issues and follow up for timely resolutions.
Image and install PCs, assist with telephone installations, and troubleshoot issues related to wireless networks, printers, scanners, and mobile devices.
Support users utilizing Microsoft Active Directory for user account management.
Offer guidance to colleagues in resolving IT incidents, helping to maintain smooth workflows.
Identify and resolve technical issues related to software applications, hardware, and network systems.
Proactively identify areas for system improvements and communicate potential changes to senior leadership.
Ensure compliance with departmental guidelines and standards while performing your duties.
Assist in the migration of users to newer Windows versions (Windows 10, Windows 11).
Clearly document technical issues and resolutions for client reference.
Work efficiently within the company's ticketing system to log, track, and close incidents promptly.
Qualifications & Skills:
Excellent communication skills with a proven ability to interact effectively with clients through face-to-face, telephone, and electronic communication.
Solid understanding of computer support, troubleshooting, and IT systems.
Proficient in Windows 10, Windows 11, and Microsoft 365 (Outlook, Word, Excel, etc.).
Familiarity with Microsoft Active Directory, including user account creation, password management, and permission handling.
#INDG
Numbers & Facts
Location
La Porte, TX
Skills
Communication Skillsunmatched
Cost Controlunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Desktop PCunmatched
Document Scannersunmatched
Email Technologyunmatched
Hardware Installationunmatched
Hardware Upgradesunmatched
Identify Issuesunmatched
Information Systems/Technology IS/IT Administrationunmatched
Information Technology & Information Systemsunmatched
Instant Messagingunmatched
Leadershipunmatched
Maintain Complianceunmatched
Microsoft Active Directoryunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft Windows Operating Systemunmatched
Microsoft Wordunmatched
Mobile Devicesunmatched
Network System Hardwareunmatched
Printersunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Software Administrationunmatched
Software Upgradesunmatched
Technical Analysisunmatched
Technical Writingunmatched
Time Managementunmatched
User Account Administrationunmatched
Wireless Communicationsunmatched
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