Desktop Technician

Desktop Technician

Onsite position. 

This position will sit at one site but will support 5 sites. There will be occasional travel to the other 4 sites, up to an hour away (10-15%). Mileage will be reimbursed. There may also be occasional off hours in the evenings or weekends

Job Summary:

The Desktop Support Technician provides first-level IT support for end users within a manufacturing and business environment. This role is responsible for resolving desktop, laptop, mobile device, network, and peripheral issues while ensuring compliance with enterprise IT standards, cybersecurity requirements, and operational procedures. The technician serves as the primary customer-facing IT resource, supporting daily operations through ticket management, device deployment, troubleshooting, and routine system maintenance activities.

The position works under the guidance of the Site IT Lead and escalates complex infrastructure issues when necessary.

Key Responsibilities

End User Support

Verify proper installation and functionality of endpoint management and security tools.
Assist with software updates, operating system updates, and patch management activities.
Maintain accurate device inventories and asset documentation.
Review and remediate endpoint compliance issues.
Basic Network Support

Troubleshoot connectivity issues involving network ports, switches, and wireless connections.
Assist with IP address management and network audits.
Support VLAN and subnet documentation efforts.
Escalate advanced network issues to site leadership or networking teams.
Security and Compliance

Follow and reinforce cybersecurity policies and device usage requirements.
Support endpoint security initiatives including antivirus and endpoint protection platforms.
Assist with user account reviews and device audits.
Help ensure systems remain compliant with enterprise standards and best practices.
System Maintenance and Audits

Perform periodic audits of:
Active Directory computer accounts
Device inventories
Backup coverage
Endpoint management systems
Security tool functionality
File share access permissions
Assist with documentation updates and infrastructure reviews.
Support backup verification and recovery testing activities.
Customer Education

Educate users on:
Manufacturing versus standard corporate device requirements
Mobile device management practices
Collaboration room technologies
Printing services and limitations
Corporate IT standards and procedures
Project Support

Assist with local IT projects and infrastructure upgrades.
Support equipment installations, moves, adds, and changes.
Execute assigned project tasks with direction from senior IT staff.
 
Technical Skills

Operating Systems

Windows 10/11
Windows Server (basic support)
Endpoint Technologies

Active Directory
Endpoint Deployment and Imaging
Device Configuration
Hardware Installation and Troubleshooting
Security and Management Tools

Tanium
CrowdStrike
Endpoint Security Best Practices
Backup and Recovery

Macrium Reflect
Basic Backup Verification
Networking Fundamentals

TCP/IP
DNS
DHCP
VLAN Awareness
Network Connectivity Troubleshooting
Collaboration and Mobility

Mobile Device Management (SOTI)
Zoom Rooms
Microsoft 365 Applications
Print Services
 
Core Competencies

Customer Service
Problem Solving
Technical Troubleshooting
Attention to Detail
Communication Skills
Time Management
Documentation
Teamwork
Continuous Learning
Adaptability
 
Preferred Qualifications

Associate degree in Information Technology, Computer Science, or related field; or equivalent experience.
0-3 years of desktop support or IT help desk experience.
Basic understanding of Windows operating systems, networking, and Active Directory.
Experience supporting end users in a manufacturing or enterprise environment is preferred.
Ability to work independently while following established procedures and standards.