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Desktop Technician II - # 26-14958

US Tech Solutions, Inc.

Zanesville, OH

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JOB DETAILS
SKILLS
Asset Management, Auditing, CompTIA A+, Computer Maintenance, Computer Workstations, Conference Management, Customer Support/Service, Customer/Client Research, Data Migration, Desktop Administration, Desktop Hardware, Desktop PC, Equipment Maintenance/Repair, Equipment Replacement, Hardware Administration, Hardware Components, Hardware Configuration Management, Hardware Repair, Hardware Upgrades, Help Desk, Identify Issues, Incident Management, Incident Response, Information Technology & Information Systems, Inventory Management, Inventory Reports, Laptop PC, Maintain Compliance, Maintenance Services, Microsoft Windows Desktop, Network Administration/Management, Network Connectivity, People Management, Peripheral Hardware, Printers, Problem Solving Skills, Procedure Development, Record Keeping, Requirements Management, Safety Compliance, Safety Standards, Safety/Work Safety, Security Compliance, Service Level Agreement (SLA), ServiceNow, Software Licenses, Technical Support, Time Management
LOCATION
Zanesville, OH
POSTED
2 days ago
Duration: 06 months Contract
 
Job Description:
  • We are seeking a Desktop Support Technician to provide hardware and desktop support services for end users. The successful candidate will be responsible for installing, configuring, troubleshooting, and maintaining PC hardware and peripherals while ensuring compliance with company security, safety, and software licensing standards.
  • This role also involves managing support tickets, performing data migrations, coordinating hardware repairs, and maintaining IT asset inventory.
 
Responsibilities:
  • Desktop & Hardware Support
  • Install, configure, maintain, and troubleshoot desktop computers, laptops, and peripheral devices.
  • Diagnose and resolve hardware-related issues following established support procedures.
  • Perform hardware upgrades and component replacements as required.
  • Support workstation setup, deployment, and relocation activities.
  • Ticket Management & User Support
  • Monitor and manage support requests through the ServiceNow ticketing system.
  • Respond to incidents and service requests within defined SLA timelines.
  • Document troubleshooting steps, resolutions, and updates in ServiceNow.
  • Provide timely and professional technical support to end users.
  • Data Migration & Device Deployment
  • Contact end users to gather data migration requirements.
  • Perform backup, transfer, and restoration of user data during device refreshes and upgrades.
  • Configure and deploy new desktop and laptop systems.
  • Vendor Coordination
  • Coordinate with hardware vendors for warranty repairs and equipment replacement.
  • Track repair status and ensure timely resolution of hardware issues.
  • Inventory & Asset Management
  • Maintain accurate inventory records of IT assets, including desktops, laptops, monitors, and peripherals.
  • Track asset allocation, returns, repairs, and stock levels.
  • Conduct periodic inventory audits and ensure proper asset tagging.
  • Security & Compliance
  • Adhere to company security policies, safety standards, and software licensing requirements.
  • Ensure devices are configured according to organizational security guidelines.
  • Support compliance initiatives related to endpoint management and asset control.
  • Team Collaboration
  • Provide guidance and support to desktop support teams on hardware-related issues.
  • Assist with special projects, conference room setups, and other IT support activities as needed.
  • Collaborate with internal teams to ensure efficient resolution of technical issues.
 
Experience:
  • ServiceNow ticketing and incident management.
  • Strong PC hardware troubleshooting and repair skills.
  • Windows desktop/laptop installation and configuration.
  • Data migration and device deployment experience.
  • Inventory and IT asset management.
  • Knowledge of printers, monitors, docking stations, and other peripherals.
  • Basic networking and connectivity troubleshooting.
 
Skillset:
  • CompTIA A+ certification preferred (or equivalent technical experience).
  • Minimum 2 years of experience in desktop support, PC hardware configuration, troubleshooting, or a related IT support role.
  • Experience with ServiceNow and IT asset management processes preferred.
  • Top 3 Skills Required
  • ServiceNow Ticket Management
  • PC Hardware & Desktop Troubleshooting
  • Inventory / IT Asset Management
 
Education:
  • Associate degree, technical diploma, or equivalent experience in Information Technology or a related field.
 
Additional Qualifications:
 
Licenses: Not required
Certifications: Not required
Shift Hours: 8:00AM -5:00 PM AST
 
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
 
US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring. 

About the Company

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US Tech Solutions, Inc.

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