Skills

Antivirusunmatched

Backup Softwareunmatched

Best Practicesunmatched

Communication Skillsunmatched

Customer Relationsunmatched

Customer Support/Serviceunmatched

Data Recoveryunmatched

Desktop Administrationunmatched

Desktop Hardwareunmatched

Desktop PCunmatched

Documentationunmatched

Endpoint Securityunmatched

Hardware Administrationunmatched

Help Deskunmatched

Identify Issuesunmatched

Laptop PCunmatched

Manufacturingunmatched

Microsoft Active Directoryunmatched

Microsoft Officeunmatched

Microsoft SharePointunmatched

Microsoft Windows Operating Systemunmatched

Microsoft Windows XPunmatched

Network Administration/Managementunmatched

Network Operations Centerunmatched

Network Supportunmatched

Network Switchingunmatched

On Site Supportunmatched

Printersunmatched

Server Maintenanceunmatched

Server Supportunmatched

Software Administrationunmatched

Software Patchesunmatched

Systems Administration/Managementunmatched

TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched

Technical Supportunmatched

Telnetunmatched

Windows Server 2008 R2unmatched

Description

Desktop Technician IV

Location: Mineral Point, WI (Onsite)
Pay Rate: $31.80/hr
Experience: 3-5 Years
Education: High School Diploma or Equivalent

Position Overview

We are seeking an IT Support Technician to provide hands-on desktop, server, network, and end-user support in a manufacturing environment. This role is 100% onsite and will support multiple facilities in the region. The ideal candidate will have experience with desktop support, computer imaging, printer troubleshooting, networking fundamentals, and customer-facing technical support.

Required Qualifications

3-5 years of IT support experience
Desktop support and hardware troubleshooting experience
PC imaging and deployment experience
Printer support and troubleshooting
Strong customer service and communication skills
Basic networking knowledge including TCP/IP and switching
Ability to work independently in an onsite support environment

Key Responsibilities

Configure, deploy, image, and support desktop and laptop systems
Troubleshoot hardware, software, printer, and connectivity issues
Set up and monitor servers, UPS systems, and data closet equipment
Monitor and report on server, network, and client health
Assist with server maintenance, patching, agent installation, and troubleshooting
Support network infrastructure activities including cable runs and port documentation
Maintain accurate network IDF documentation and port mappings
Escort and coordinate vendors performing maintenance activities
Collaborate with plant personnel to ensure IT best practices are followed
Provide day-to-day technical support across multiple sites as needed

Technical Environment

Windows XP through Windows 11
Windows Server 2008 through 2019
Active Directory
Antivirus and endpoint protection tools
TCP/IP networking
Network switches and common network devices
Microsoft Office Suite
Teams and SharePoint
Remote Desktop
Telnet and PuTTY
Imaging, backup, and recovery software

Preferred Experience

Manufacturing or plant-floor IT support
Data center, IDF, or MDF support
Server administration and maintenance
Structured cabling and network documentation
Multi-site support environments

Top Skills

#LI-DO1

#INDEPI

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