Desktop Technician

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Desktop Technician

101 Truman Medical Center

Job Location

University Health Truman Medical Center

Kansas City, Missouri

Department

IS Technical Support

Position Type

Full time

Work Schedule

8:00AM - 4:30PM

Hours Per Week

40

Job Description

Job Description

Are you a hands-on problem solver who enjoys helping others and keeping technology running smoothly? Join our team as a Desktop Technician and play a key role in supporting the systems that power patient care.

In this role, you'll be the go-to expert for resolving technical issues, supporting end users, and ensuring our hospital's technology environment runs efficiently. If you thrive in a fast-paced, service-oriented environment and enjoy a mix of troubleshooting, customer interaction, and continuous learning-this is the opportunity for you.

What You'll Do

• Provide first- and second-level desktop support to staff across the organization (in-person and remote)

• Troubleshoot and resolve hardware, software, printer, and basic network issues

• Manage and resolve service tickets with a focus on timely follow-up and excellent customer service

• Install, configure, and maintain desktops, laptops, and related systems

• Support audio-visual and multimedia tools (e.g., virtual meeting platforms like Zoom and Teams)

• Educate and guide users on software applications and best practices

• Assist with system rollouts, upgrades, and technology deployments

• Partner with vendors and internal teams to resolve technical issues

• Ensure compliance with IT processes, security standards, and organizational policies

What You Bring

Minimum Qualifications:

• Associate degree in Computer Science, Information Systems, or related field (or equivalent combination of education and experience)

• Working knowledge of desktop systems, applications, and basic networking (TCP/IP)

• Strong troubleshooting and problem-solving skills

• Excellent communication and customer service abilities

• Ability to work both independently and collaboratively in a team environment

Preferred:

• Experience supporting technology in a healthcare environment