POSITION: Desktop Technician
Technology Department
Salary Starting at : $54,000.00/ year
The Melrose Technology Department manages the network and computers within the Melrose Public
Schools. The Desktop Technician provides technical support services in wired, wireless, and cloud-
based environments, assisting students, staff, and administrators. The role requires both
independent and collaborative work to maintain and troubleshoot hardware, software, and
audiovisual equipment.
DUTIES AND RESPONSIBILITIES:
This position assists school staff with technical support of laptop and desktop computers,
applications, and related technology.
Support includes configuration, installation, and testing of computer systems and peripherals
within established standards.
The Desktop Technician will:
- Support technology use in an educational setting.
- Respond to end-user needs professionally and respectfully.
- Support software such as Google Workspace for Education, MS Office, and district-approved
applications.
- Repair Chromebooks/laptops/desktops/printers and other hardware as needed.
- Install software, PCs, printers, Chromebooks, VoIP phones, projectors/interactive panels, and
other peripherals.
- Install and support wireless technologies.
- Perform hardware and software upgrades as necessary.
- Image hard drives for rapid deployment locally or over the network.
- Analyze, troubleshoot, and resolve hardware and software issues.
- Prioritize tasks using a Help Desk ticketing system.
- Communicate with building staff about repair progress and updates.
- Document all repairs and end-user requests.
- Support building staff with troubleshooting, technology maintenance, and inventory updates.
- Work with vendors to resolve technical issues.
- Assist in troubleshooting network issues and maintaining connectivity.
- Support and maintain VoIP telephone equipment and cabling.
- Maintain district-wide software and hardware inventories.
- Train end users and create documentation.
- Travel between district locations as required.
- Assist with department project-based work.
- Remain current with industry trends.
- Perform other duties as assigned.
DEGREE PREFERRED:
Bachelor's degree in Information Systems, Computer Science, or related field preferred.
EXPERIENCE PREFERRED:
- Certifications such as A+, ITIL, MCP preferred; Network+ a plus.
- Experience supporting Windows, ChromeOS, and basic LAN/WAN concepts.
- Experience with classroom technologies such as interactive whiteboards, projectors, and
printers.
ADDITIONAL REQUIREMENTS:
- Ability to maintain and troubleshoot hardware and software in a Windows networking
environment.
- Hands-on experience with Windows 10/11, LAN/WAN, and TCP/IP.
- Valid driver''s license and vehicle.
- Physical dexterity and visual acuity are needed for working with small parts.
START DATE: ASAP
CLOSING DATE: Open until filled