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Desktop Technician

Talent Software Services, Inc.

New Hyde Park, NY

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JOB DETAILS
SALARY
$32–$34.18 Per Hour
SKILLS
Analysis Skills, Apple Macs, Citrix Product Family, Communication Skills, Computer Workstations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Collection, Data Management, Desktop Administration, Desktop PC, Document Scanners, Hardware Administration, Hardware Repair, Help Desk, High Availability, Hospital, ITIL (IT Infrastructure Library), Identify Issues, Laptop PC, Microsoft Active Directory, Microsoft Office, Microsoft Product Family, Microsoft Windows NT Group Policy, Microsoft Windows XP, Mobile Devices, Network Routers, Network Switching, Network System Hardware, Operating Systems, Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Printers, Service Delivery, Service Level Agreement (SLA), Six Sigma Certification, Software Administration, Software Installation, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Delivery, Writing Skills
LOCATION
New Hyde Park, NY
POSTED
2 days ago
Position Summary:
  • The Desktop Support Technician supports all end-user equipment including, desktop, laptop, printers, scanners and hospital equipment.
  • The Technician ensures service level commitments and deliverables are met.
Duties and Responsibilities:
  • Supports Service Delivery, adhering to documented Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)Gathers data and compiles reports on KPIs, SLAs and other relevant data for management review
  • Participates in executing service delivery and supports management in accordance with standardized policies, procedures and processes across programs and operational units
  • Assists with the development and implementation of short and long term solutions, including planning, testing and implementing new and enhanced systems, while remediating production impacting incidents and outages
  • Coordinates with vendors on break/fix issues as necessaryImages, installs, and supports software for all workstation types
  • Troubleshoots, supports, and repairs hardware.
Qualifications:
  • Minimum of five (5) years technology service delivery experience in a corporate and high availability environment, required, including knowledge of end-user and network based hardware and software for Desktops, Laptops, MAC, printers, scanners, routers, switches, mobile devices
  • Experience with service delivery modes, processes, techniques and tools, required
  • Knowledge of Microsoft Operating systems (XP, 7) and Microsoft Office Suite software, and Microsoft technologies, including Active Directory, DHCP, DNS, GPOs, etc., required
  • Knowledge of Citrix, Networking (TCP/IP, DNS), required
  • Excellent written and oral communications skills as well as analytical and organizational skills, required.
  • Experience with CA Desktop and Server Manager and CA Service Desk or other ticket tracking software preferred.
  • ITIL v3 Foundation or Six Sigma Certification, preferred
  • High School Diploma or equivalent required

About the Company

T

Talent Software Services, Inc.

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