Apple, Communication Skills, CompTIA A+, Compensation and Benefits, Customer Relations, Customer Satisfaction, Dell Computers, Desktop Administration, Desktop PC, Geography, Hardware Repair, Hewlett-Packard Product Family, Laptop Hardware, Legal, Maintenance Services, Network Support, Network System Hardware, On Site Support, Organizational Skills, Printers, Quality Assurance, Service Level Agreement (SLA), ServiceNow, Shipping/Receiving, Small Business, Smartphones, Software Administration, State Laws and Regulations, Team Lead/Manager, Technical Support
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Desktop Special Delivery to join our team.
Our desktop support technicians are responsible for providing onsite support to our external customer providing support for technology issues. They ensure proper day-to-day operation of applications and equipment and troubleshooting onsite software and hardware issues on laptops, desktops, tablets, smartphones, and/or printers. They also provide smart hands support for network equipment to perform updates, repairs, upgrades, back ups and other maintenance tasks. AS the first point of contact for technical support and service requests they may provide assistance via phone or email as well.
Responsibilities:
- Primary duty is machine imaging and configurations for user and pre-configs
- Configure, repair and ship all equipment according to SLA’s (HP, Dell, Apple devices)
- Service Now ticketing system for ticket assignments, updates and status
- Provide Next Day SLA’s for standard configurations
- Check in/ QA all returned equipment daily
- Assist with receiving and stocking Inventory
- Follow checklist and all procedures accurately provided by the team leader and client
- Hardware Repairs- ordering parts and replacing onsite (mostly HP and Chromebook)
Skills & Qualifications:- Certifications- A+, HP certification to perform onsite hardware repairs
- Apple knowledge is essential
- Limited to no end user client interaction
- Other duties as assigned
- Maintain a clean and organized workspace.
- Maintain highest level of customer satisfaction
- Communicate effectively with management, team lead and team members
- Represent CompuCom in a professional and businesslike manner
Wage Range:
The hourly rate for this position is between $19.50 - $25.50 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. More detailed information can be found here.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Expiration Date:
This posting is anticipated to remain open until 8/1/2026.
Equal Employment Opportunity: Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
*********************************************
Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.
California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.
Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.