Provides technical support for desktop hardware, software, user accounts, and access to internal services. Supports software and hardware lifecycle management, new user setup, and troubleshooting for local and remote employees.
Responsibilities
Assist with software and hardware lifecycle management, including research, packaging, quality assurance, and deployment preparation.
Set up new users, including desktop configurations, email accounts, LDAP accounts, and VPN access.
Provide technical support for desktop, laptop, account, and internal service access issues.
Troubleshoot software issues on employee desktops and laptops.
Install and configure desktop systems and related devices.
Requirements
High school diploma or associate degree in a technical field.
Experience supporting desktop environments and end users.
Knowledge of Windows and Mac operating systems.
Experience with desktop installations and configurations.
Strong troubleshooting and customer service skills.
Skill
Windows and Mac OS support
Desktop installation and configuration
Software and hardware troubleshooting
Active Directory
Customer service
Imaging
Mobile device support
Summary Qualification
Practical experience supporting desktop hardware, software, and user accounts.
Ability to troubleshoot technical issues across desktop and mobile devices.
Familiarity with account management, access provisioning, and internal service support.
Strong communication and customer service abilities.
Ability to support both local and remote employees.
Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.