Job Title: Detox Coordinator
Department: Detox
Reports To: VP of Operations
Location: TXM ER & Hospital - Manor
FLSA Status: Exempt
Employment Type: Full Time (1.0 FTE), salaried, rotating call
Shift Available: Business Hours
Schedule: Business hours, with flexibility to meet patient and program needs
About TXM ER & Hospital
TXM ER & Hospital is building a high-accountability, patient-centered micro hospital platform designed to deliver prompt, high-quality care close to the communities we serve. We value team members who act with urgency, communicate clearly, take ownership, and work collaboratively across functions to solve problems quickly and safely. Our hospital has 6 ER beds, 6 Inpatient Beds, and 2 OR's. We have radiology, laboratory, dietary, and pharmacy services on site.
Our culture expects people to:
- put the patient first in decisions and daily behavior
- support teammates and communicate directly and respectfully
- adapt to changing patient volumes and operational needs
- contribute beyond narrow job boundaries when needed
- maintain professionalism, reliability, and follow-through
At TXM, patient-first is not a slogan. It is a job requirement.
All team members are expected to:
- prioritize patient safety, dignity, and service in every interaction
- respond promptly to patient and family needs
- escalate issues early when patient care, safety, or experience may be affected
- communicate clearly and compassionately
- support efficient throughput without compromising quality or compliance
- protect privacy, confidentiality, and regulatory standards always
Key Responsibilities
- Coordinate the detox program end to end, from referral and intake through discharge and follow-up.
- Screen and assess prospective patients for program suitability, and escalate clinical concerns to the provider and nursing leadership without delay.
- Build and maintain each patient's individualized care and discharge plan in coordination with providers, nursing, pharmacy, and behavioral health.
- Serve as the primary point of contact for patients and families throughout the episode of care.
- Coordinate referrals and warm handoffs to outpatient treatment, counseling, and community recovery resources.
- Track program census, length of stay, completion, and readmission, and report trends to leadership.
- Partner with the Emergency Department on patients who present with withdrawal or substance use needs.
- Maintain program compliance with applicable state and accreditation requirements, including the confidentiality rules that apply specifically to substance use records.
- Support staff education on withdrawal recognition, de-escalation, and program referral pathways.
- Maintain patient safety, privacy, and regulatory compliance standards at all times.
Required Qualifications
- Experience coordinating substance use, detox, or behavioral health services in a hospital, residential, or outpatient setting
- Demonstrated ability to assess patient needs, build care plans, and coordinate services across a multidisciplinary team
- Strong documentation skills and comfort working in an electronic medical record
- Ability to work with patients in crisis with professionalism, empathy, and appropriate boundaries
- Working knowledge of the confidentiality requirements that apply to substance use treatment records
Preferred Qualifications
- Social work degree or equivalent behavioral health background
- Experience standing up a new program or service line
- Familiarity with community recovery and outpatient referral networks in the Manor and greater Austin area
- Bilingual English/Spanish
Physical and Work Environment Requirements
- Work in both office and patient care settings
- Prolonged sitting for assessment, documentation, and coordination work, with periods of walking between areas
- Potential exposure to distressed, agitated, or combative patients
- Incidental exposure to blood, bodily fluids, and infectious disease in patient care areas, mitigated by PPE
- Requirement to use PPE and comply with infection control, safety, and regulatory standards
- Frequent keyboard and screen use requiring manual dexterity and visual acuity
- Ability to speak and listen effectively with patients in crisis and with their families
- Ability to remain composed and maintain appropriate boundaries in emotionally demanding situations
- Occasional lifting and carrying of supplies and materials up to 25 pounds
Benefits Eligible at TXM for Full Time Employees
- Health/Prescription, Dental, and Eye coverage that start with 60 days of hire (the 1st day of the month after 1 successful month of hire)
- Short and Long Term Disability
- Family and medical leave eligibility
- Employee Assistance Program (EAP)
- Discounted Hospital Visits
Equal Employment Opportunity StatementTXM ER & Hospital is an equal opportunity employer. We are committed to creating and maintaining a workplace in which all employees and applicants are treated with respect and provided equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local law.
Reasonable Accommodation StatementTXM ER & Hospital provides reasonable accommodations to qualified individuals with disabilities and to applicants needing accommodations in the application or interview process, consistent with applicable law.