1st Level Support, Amazon Web Services (AWS), Analysis Skills, Best Practices, Change Requests/Orders, Cloud Computing, Communication Skills, Computer Operations, Computer Science, Consulting, Corporate Policies, Customer Support/Service, DevOps, Develop and Maintain Customers, Environmental Issues, Equal Employment Opportunity (EEO), Genetics, Help Desk, Internet Application, Knowledge Base, Local Area Network (LAN), Matrix Management, Microsoft .NET, Microsoft Active Directory, Microsoft Infrastructure, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows NT Group Policy, Microsoft Windows Operating System, Microsoft Windows Server, Network Configuration Management, Operating Systems, Operations Processes, Organizational Skills, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Production Systems, SQL (Structured Query Language), SSL-TLS (Secure Socket Layer - Transport Layer Security), Sales Management, Sales/Support Engineering (SE), Scripting (Scripting Languages), Software Administration, Software Configuration Management, Software Development, Software Installation, System Operations, Systems Administration/Management, Systems Analysis, Systems Maintenance, Team Foundation Server (TFS), Team Player, Test Plan/Schedule, Test Strategy, Time Management, VMWare, Wide Area Network (WAN), Windows PowerShell, Writing Skills