Developer Services Specialist

Description

Job Overview

The Developer Services Department is a specialized, customer facing department that handles all developer related association matters for new developments, including new community phasing, processing initial sales, budget updates and implementation, billing unsold lots, and reviewing bond status. The Developer Services Specialist leads the Developer Services Coordinator and is the point of contact for all internal and external clients of assigned associations, and liaison for all escrow related matters.

Ideal Candidate MUST have: strong Excel skills, problem solving skills, strong communication skills, and preferably builder/HOA/Escrow experience.

Compensation: $26-31.25/hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities

• Serve as initial point of contact for new developer clients, introducing builder to FirstService annexation and billing process
• Participate in new association launch meetings for new contracted developments
• Responsible for onboarding new developments and intake of new phases, including:
• Review of CC&Rs, public reports, address lists, developer agreements
• Create initial assessment registers and updates register for new phase units
• Preparation of blanket demands for escrow
• Phase writeup process
• New phase upload to customer portal, Connect
• Obtain and implement new DRE phasing budget
• Field issues / inquiries from builder clients and manage through to resolution
• Monthly billing to various builders, including generation of invoice, payment application, managing builder delinquencies.
• Implement new phase annexation by obtaining appropriate Department of Real Estate documents/filings and making necessary system updates.
• Process first-time closing between builder and homeowner, including move-out of builder and move-in of new owner; update all office and accounting systems.
• Monthly billing to builders; generate invoice; post payment; report builder delinquencies.
• Facilitate assessment bond release process for Developer, Community Manager, and HOA Board of Directors
• Implement unit changes in CARIA and phase setup chargebacks for corporate billing to HOA
• Create and retain electronic images of all invoicing, closing, and annexation/phasing documents.
• Remote deposit processing via check scanner
• Preparation of manual deposits where applicable
• Process on-line electronic deposit checks for clients and monitor the destruction of checks on a monthly basis.
• Pick-up of all checks/mail from deposit drop sites and office mailboxes.
• Sort and distribute mail to appropriate parties for processing.
• Opening of mail and batching checks in preparation for deposit.
• Ensure compliance with data privacy and secure handling of sensitive documents.
• Deliver professional and courteous customer service to external and internal clients.
• Prepare special billings and reconciliations as requested.
• Produce title searches as required
• Aid in the training of Developer Services Coordinator(s)
• Follows quality system procedures.
• Excellent attendance and timely for work and meetings.
• Professionalism exhibited in dress and demeanor.
• Adherence to service principle.
• Use of forms and procedures established by the company.
• Write correspondence to the standards established by the company.
• Organization of workspace.
• Attendance at all mandatory company functions.
• Other duties as assigned.

Skills & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong accounting skills particularly accounts receivable.
• Intermediate to Advanced proficiency in Excel.
• Knowledge of Microsoft Applications (Word and Outlook).
• Good written and verbal communication skills.

Education & Experience

• High School degree preferred.

Physical Requirements & Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to move around the office.
• Talking and listening/hearing occur continuously in the process of communicating with builder representatives, co-workers, and other staff.

Tools & Equipment Used

• General office equipment

What We Offer:

 

·              Medical, dental, and vision plans (full time and part time 30+ hours)

·              Part time 20+ hours qualify for dental and vision

·              401K match

·              Time off including vacation, sick, and company paid holidays

·              Pet insurance available

·              Tuition reimbursement

·              Legal services

·              Free emotional wellbeing and daily life assistance support for all associates

·              Domestic partner coverage

·              Health savings account

·              Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visit https://www.fsresidential.com/corporate/

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel

national_recruiting@fsresidential.com

.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at

national_recruiting@fsresidential.com

; we will respond in accordance with Local Law 144, within 30 days.