The Development and Volunteer Manager supports the mission of Feeding Southwest Virginia by leading strategic fundraising initiatives and developing a strong volunteer engagement program that expands the organization's impact throughout the region.
This position cultivates and manages relationships with individual donors, corporate partners, community organizations, and volunteers to increase philanthropic support and strengthen community involvement. Serving as an ambassador for Feeding Southwest Virginia, the Development and Volunteer Manager communicates the importance of philanthropy and volunteerism in addressing food insecurity and advancing the Food Bank's mission.
In addition, this position is responsible for recruiting, training, coordinating, and retaining volunteers who support the daily operations of the Abingdon facility. Working collaboratively with site leadership and program staff, the Development and Volunteer Manager develops and implements volunteer engagement strategies that ensure operational needs are met while creating meaningful and rewarding volunteer experiences.
POSITION SUMMARY
Development and Volunteer Manager
Position Summary
The Development and Volunteer Manager is responsible for advancing the mission of Feeding Southwest Virginia by leading corporate and individual fundraising efforts while developing and managing a comprehensive volunteer program. This position serves as a key member of the Development Team, fostering meaningful relationships with donors, volunteers, community partners, and corporate sponsors to support the organization's strategic goals.
The Development and Volunteer Manager reports directly to the Chief Development Officer and works collaboratively with the Abingdon Operations Director to ensure the successful execution of development initiatives and volunteer engagement programs.
Essential Functions and Responsibilities
To perform this position successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities necessary for success.
Organizational Leadership and Compliance
- Demonstrate professionalism in all interactions with Feeding Southwest Virginia staff, volunteers, partner agencies, program representatives, donors, corporate partners, and government officials.
- Maintain a safe, productive, and regulatory-compliant work environment.
- Remain knowledgeable of and consistently adhere to Feeding Southwest Virginia policies and procedures, as well as Feeding America, USDA, FDA, Virginia Department of Agriculture, and other applicable food safety and regulatory standards.
- Ensure compliance with all health, safety, food handling, storage, sanitation, and disposal regulations.
- Maintain a comprehensive understanding of Feeding Southwest Virginia's mission, programs, and services to effectively represent the organization.
Development Responsibilities
As a member of the Development Team, the Development and Volunteer Manager will:
- Lead the organization's Funds, Fun & Food corporate engagement program by recruiting, cultivating, and recognizing corporate partners to increase annual philanthropic support.
- Manage a portfolio of approximately 50–75 individual and corporate donors and prospects, utilizing best practices in donor identification, cultivation, solicitation, stewardship, and retention.
- Conduct face-to-face donor meetings, presentations, facility tours, proposal development, and ongoing communications to achieve established fundraising and relationship-building goals.
- Develop and implement strategies to increase corporate engagement through sponsorship opportunities, food and fund drives, cause-related marketing campaigns, advertising, public relations, and co-branding initiatives.
- Build long-term donor relationships by implementing effective Moves Management strategies, including regular personal contact through meetings, phone calls, emails, and written correspondence.
- Collaborate with the Development Team to plan, coordinate, and execute successful fundraising events, community engagement activities, and donor recognition events.
- Participate in weekly Development Team meetings to review fundraising strategies, donor activity, and campaign progress.
- Maintain accurate donor records and activity within the organization's donor relationship management (CRM) system.
- Assist in developing and designing marketing materials, newsletters, email campaigns, donor communications, and other promotional resources.
Volunteer Management Responsibilities
The Development and Volunteer Manager will oversee all aspects of volunteer recruitment, engagement, and retention by:
- Recruiting, training, supervising, scheduling, and recognizing volunteers to support Harvest Home Community Kitchen, Abingdon Children's Kitchen, Quality Assurance, Mobile Food Pantry distributions, special events, and other organizational initiatives.
- Ensuring volunteers assigned to kitchen operations receive appropriate orientation and training in food safety procedures, kitchen operations, and food preparation practices.
- Coordinating with the Mobile Food Pantry Coordinator and site coordinators to ensure adequate volunteer staffing for all food distributions.
- Serving as the primary liaison with the Washington County Court System regarding the acceptance, scheduling, and supervision of Community Service Workers (CSWs).
- Managing monthly inventories and purchasing needs for Harvest Home kitchen serving supplies and equipment.
- Creating a meaningful, safe, and productive volunteer experience by following established organizational policies and operational standards.
- Developing and implementing volunteer recruitment strategies through community outreach, volunteer fairs, partnerships, and public engagement opportunities.
- Scheduling volunteer assignments, facility tours, and volunteer group activities.
- Maintaining volunteer records, liability waivers, and required documentation.
- Recognizing volunteer contributions through appreciation events, thank-you notes, and other recognition initiatives.
- Tracking volunteer participation and service hours using VolunteerHub and preparing monthly reports for the Abingdon Operations Director and the Director of Volunteer Services.
- Collaborating with staff to coordinate large-scale volunteer projects and community service events.
- Assisting with the review and revision of departmental Standard Operating Procedures (SOPs) as needed.
- Planning and coordinating successful food drives while ensuring sponsors and community partners receive appropriate recognition for their support.
Preferred Knowledge, Skills, and Abilities
Successful candidates will demonstrate:
Other functions:
- Promote a cooperative spirit within the organization and among internal and external participants.
- Perform other duties as assigned by theChief Development Officer,OperationsDirector, Chief Operations Officer and the President and CEO.
Interface: Responsible inmaintainingpositive relationships.
Interfaces with thegeneral public, media, volunteers, donors, customers, suppliers, staff in Salem and Abingdon, Feeding America, agencies, and key contacts.
Minimum Skills and Qualificationsrequiredto capably perform in the position.
Education:
Experience:
- Demonstrated experiencesolicitingdonorgifts and engaging with donors.
- Self-starter with proven skills to manage a portfolio of prospects and donors.
- Experience withupgrading donors and building a donor pipeline.
- Strong leadershipskills, toinclude delegation, planning, managing conflict, motivational skills, coaching/counseling, mentoring, etc.
Knowledge,Skillsand Abilities:
- Excellent oral and writtencommunicationsskills, with public presentation experience.
- Excellent organizational, critical thinking, decision making, and interpersonalskills.
- Ability to work in concert with volunteers in ensuring a desirable volunteer experience.
- Position requires ahigh-degreeof professionalism,trustworthinessand ability to handle confidential information.
- Demonstrated ability to work independently and meet deadlines while managing multipletaskand changingprioritiesrequired.
- Must be able to react to time-sensitive matters, as well as manage complex long-term initiatives.
- A strong customer service ethic and keen interest in creative approaches to individual and team managementa plus.
- Limited occasional evening and weekend workrequiredforspecial events.
- Ability to work at a fast pace witha high levelof accuracy and attention to detail.
- Able to work independently and to handle multiple priorities under minimal supervision.
- Must be able to understand instructions and effectivelydemonstratequality results.
- Possess awillingnessto learn.
Language Skills:
- Must have professional written and verbal communication skills withdemonstratedability to communicate effectively and convey concepts in an understandable way.
- Ability to communicate effectively withBoard Members, donors,volunteersand thegeneral public.
Mathematical Skills:
- Ability to perform basic math functions.
Technical/Computer Skills:
- Proficiencyrequired in the use of a proficient use of Microsoft Office Suite products such as Word, Publisher, Power Point and Excel are necessary.
- Capable of learning and independently operating equipmentrequiredfor the position including but not limited to printer, multi-use copier,and phone system.
Other Skills and Abilities:
- Ability tomaintainconfidentiality at all times.
- Successfultrack recordof personallyidentifying, cultivating, andsolicitingsignificant contributions from individuals and corporations.
- History of successful event planning.
- Must be reliable and dependable.
- Strong, professionalwork ethic, good relationship managementskillsandteam-oriented attitude.
- Maintain compliance with established Food Bank directives,policiesand external regulations.
- Be assertive in monitoring and implementing Feeding America and food industry best practices.
Licenses and Certificates:
Valid Driver’s License and own transportation to work required.Mustmaintaina safe driving record in driving company vehicles.
Team Commitment:
Considers the benefits and consequences to the team when taking action, openly shares ideas and information with others, effectively completes work activities with and through others, helps others achieve goals and complete work tomeet the needs of the team and the organization. Criticizes actions, when necessary, not people and effectively negotiates win-win outcomes.
Flexibility:
- Be willing to work overtime and mandatory days set forth by the organization on short notice.
- Be willing to work flexible coverage as needed.
Physical Demands:
The demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the tasks outlined in this job description.
The position operates in an office setting within the food bank and conducts works externally requiring driving and working with the public. This position requires working in an internal and external warehouse environment consisting of hot and cold temperatures, walking, standing, bending, climbing, stooping, twisting, pulling and pushing. Routine travel to meetings, functions, and special events is normal which requires driving. Occasionally, may be required to respond to organizational needs outside of normal working hours. With forklift traffic in the facility and product stacked and stored throughout, this position requires someone who is mobile and who can hear and watch for traffic and normal hazards of a warehouse environment. Conducts work in a fast paced and deadline driven environment.
Salary Range: The hiring pay range listed for this position represents the Company's good-faith estimate of the compensation expected to be offered at the time of posting. Actual starting pay will be determined based on a variety of job-related factors, including qualifications, credentials, education, relevant work experience, skills, and internal equity, consistent with applicable law.