Development Assistant

Job Title: Development Assistant 

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Reports to: Director of Development

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Hourly: $27.00-$34.00 

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Our mission is to help low-income families and families experiencing homelessness strengthen family bonds by achieving stable housing and financial independence. Since 1971, Raphael House has been at the forefront of providing homeless and low-income families in the San Francisco Bay Area the personalized, family-centred solutions they need to build brighter futures. Raphael House is community-supported and receives private and government funding. More than 85% of all Raphael House families go on to achieve long-term housing and financial stability.

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Our Team: 

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Raphael House’s private funding model is supported by a development team that engages individual, corporate, and community donors and volunteers, and plans several fundraising events throughout the year. Diverse, caring, and creative, Raphael House’s staff are skilled thinkers and problem solvers, and they’re always willing to roll up their sleeves to get the job done. Raphael House employees are inspired by the organization’s mission both professionally and personally, and each is developed as a collaborative leader and crucial contributor to strengthening families in the community. Through their work, Raphael House is able to consistently deliver unmatched results: 85% of all Raphael House families go on to achieve long term stable housing and financial independence.  

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Position Summary:

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The Development Assistant supports the fundraising activities of the Development Department by providing a broad range of administrative support, including assisting with administering the organization’s donor database (Raiser’s Edge NXT), managing gift processing and donor acknowledgements, maintaining data quality of the fundraising database, and producing standard reports. They also work closely with the Leadership Giving Manager, Corporate Philanthropy and Events Manager,, and Marketing Specialist to engage volunteers and sponsors, fundraise, and share stories about our mission. 

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Raphael House employs a strategic, relationship-based, fundraising model that is highly collaborative, results-oriented, and fast-moving. The position reports to the Development Director of Development and is part of a team of five development professionals in San Francisco that raises over $4,000,000 per year and collaborates closely with program staff, the Senior Management Team, and the Board of Directors.

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Key Responsibilities: 

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Fundraising

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• Process gifts, enter data, and run reports using Raiser’s Edge NXT
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• Process timely donor acknowledgements, stewardship, and recognition, including assigning tasks to team members in RE NXT as needed
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• Ensure timely monthly revenue reconciliation with Accounting department 
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• Manage recurring data health projects and maintaining accuracy of records, including maintaining files and organization
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• Assist in identifying in-kind needs in collaboration with Raphael House staff and coordinate with corporate and community members who wish to donate. Process acknowledgments for their in-kind gifts
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Volunteer Management 

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• In collaboration with program staff, assist with group volunteer events as needed
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• Support with volunteer recruitment, projects, and onsite supervision at Children’s Program Special Events as needed
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• Assist with scheduling and maintaining Raphael House volunteer calendar
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• Ensure that volunteers are added to RE NXT and all data pertaining to volunteer activities is collected monthly
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• Assist with volunteer acknowledgment efforts 
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Donor Engagement

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• Schedules and manages the coordination of donor visits and tours
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• Assist with shelter tours and general questions about our programs from donors and visitors as needed 
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• Assist with team outreach and communication to donors
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Events

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• Support the annual Gala event and other events throughout the year, including event database management, administration, set-up and break-down, and post-event wrap-up details
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• Attend meetings and coordinate with Gala Committee on planning and logistics
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• Collect data from event sponsors, including logos, ads, and payments for sponsorships
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• Manage data entry of Gala event auction items and ticket sales 
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• Support with registering guests, generating reports, and reconciling event data
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Administration

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• Keep Development team meeting minutes, prepare agendas, reports and other documents for internal and external circulation
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• Supports the Development Team with projects and tasks as needed, including calendar and contact management
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• Work occasional evenings and weekends to assist with fundraising events as needed
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• Produce weekly gift report and other reports as needed
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• Pull data lists from Raiser’s Edge and needed for the team
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Marketing

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• Assist with updating RH website, including the blog and landing pages
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• Assist with marketing duties as needed, including photography, copyediting, proofreading, and writing short-form social media content
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• Assist with organization-wide storytelling efforts as needed 
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Essential Duties:

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• Computer (PC) skills in word processing and database management
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• Ability to work some evenings, weekends and/or longer hours; ability to lift 20-30 lbs
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Qualifications:

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• Bachelor’s Degree or equivalent experience in an administrative or fundraising role
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• Experience with MS Office, Google Drive, and other CRM and fundraising platforms like Raiser’s Edge, Greater Giving, OneCause, Auctria, and/or Eventbrite preferred
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• Wordpress and Social Media platform proficiency
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• Flexibility working remotely, using Zoom, and working in the office
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• Self motivated; desire and aptitude for learning new tasks quickly
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• Basic understanding of fundraising principles and basic fundraising skills specific to supporting individual, foundation, corporate and major donor cultivation.
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• Excellent organizational skills; ability to meet strict deadlines and to carry out complex and technical assignments with careful attention to details 
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• A positive, collaborative, and solutions-oriented attitude. Enjoys working as part of a hard-working and collaborative team
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• Excellent written and verbal communication skills, attention to detail and accuracy, and ability to maintain confidentiality with sensitive information
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• Strong organizational skills, with an ability to stay focused on assigned tasks and problem solve as conflicts arise
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• Customer service mindset and experience interacting with a variety of individuals including coworkers, senior staff, board members, volunteers, clients, and the general public
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• Ability to work under pressure, stay flexible, and maintain a sense of humor 
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• Ability to work some evenings, weekends and/or longer hours; ability to lift 20-30 lbs. 
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• Must be 21+.
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• Number of years of Development experience: 1
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JOB DESCRIPTION REVISION 

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This is not necessarily a complete list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position. 

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Raphael House (RH) provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, genetic information, national origin, race, religion, sex or gender (including gender identity and gender expression), pregnancy, Reproductive health decision-making, sexual orientation, military or veteran status, or any other consideration made unlawful by federal, state, or local laws.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Employment in this position is on an at-will basis. This means that either you or the organization may terminate the employment relationship at any time, with or without cause or advance notice. Nothing in this job description or any other organization document should be interpreted as creating a contract of employment for any specific duration or as altering the at-will nature of your employment.

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An Equal Opportunity Employer