Development Operations and Data Manager

Description

Key Responsibilities

• Serve as the primary administrator of the CRM database, ensuring strong governance, data integrity, and consistent business rules across the system
• Responsible for leadership stewardship workflows, such as CEO correspondence, donor lists, event information, and reports, to strengthen funder recruitment, retention, and engagement
• Build and maintain comprehensive database structure, including attributes, queries/exports, reports, and global settings, to support fundraising strategy, portfolio management, and leadership activity
• Manage integrations and data flow between the CRM and connected systems, like online giving portals and email tools, to ensure clean and reliable syncs
• Coordinate with Finance, Grants and other areas to ensure revenue processing and data entry workflows including coding, batching, imports, acknowledgements, and documentation to support accurate tracking and timely stewardship 
• Lead reconciliation and reporting processes in partnership with Finance, including monthly close support, audit documentation, and ongoing revenue reporting
• • Maintain and continuously improve written CRM protocols and procedures; train users and provide ongoing support to ensure consistent and compliant practices
• Serve as the primary liaison to the CRM vendor and other companies for troubleshooting, system improvements, and platform optimization

Skills, Knowledge and Expertise

• A minimum of a highschool diploma or equivalent and  5-10 years of experience administering a fundraising CRM/database in a nonprofit setting with demonstrated experience in gift processing, acknowledgements, coding, batching, and reconciliation support is required. 
• Experience working with Raiser’s Edge stongly preferred. 
• Proven ability to maintain data integrity through governance, protocols, standardization, and quality control
• Demonstrated knowledge of database structure tools (attributes, code tables, queries/exports, imports, global changes)
• Ability to produce fundraising reports and donor analytics for leadership, fundraising staff, and Finance
• Excellent organizational skills and attention to detail; able to manage high-volume work with deadlines (month-end, audits, appeals)
• Strong communication, oral and written skills; ability to work cross-functionally with multiple departments in an organization
• Demonstrated commitment to confidentiality and ethical handling of donor and financial data
• Ability to work in a diverse and multicultural setting and with a wide range of constituencies 

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.