Administrative Skills, Check Processing, Child and Youth Services, Customer Relationship Management (CRM) Systems, Data Entry, Database Administration, Email Management/Administration, Funding, Mail Processing, Mentoring, Microsoft Excel, Microsoft Office, Multiplatform/Cross-Platform, Organizational Skills, POTS (Plain Old Telephone Service), People Management, RSVP (Reservation Protocol), Record Keeping, Research Grants, Salesforce.com, Time Management
About POTS
Part of the Solution (POTS) offers an array of comprehensive and personalized services to fight poverty and hunger in The Bronx, at no cost to clients. Annually, POTS serves more than 35,000 people, including 12,000 children. Our services are organized around three programmatic pillars: a Dignity and Wellness Program provides shower, mail, haircut and medical and dental services; a Food Security Program offers hot meals and groceries; and a Long-Term Stability Program provides guidance on applications for public benefits and mentoring for long-term personal growth.
About the Position
The Development Operations Assistant is a key staff position within the Development Department, ensuring the accurate and timely processing of donations and donor acknowledgments, as well as assisting with database management, and other Development projects as needed.
Responsibilities
- Commitment to POTS: Belief in the programs and mission of the organization. A passion for assisting low-income individuals stabilize their lives by meeting their most immediate and basic needs and then assisting individuals in taking the next steps in their journey towards even greater stability and self-sufficiency. Commitment to the core values of the organization.
- Donations Processing and Acknowledgement Letter: Accurately process and record donations from multiple platforms (paper checks, FundraiseUp, PayPal, Benevity, Stripe, and more) into Salesforce in a timely manner, and prepare and mail weekly donor acknowledgment letters.
- Database Management: Maintain accurate and up-to-date donor records in Salesforce, including gift coding, contact details, duplicate merging, and in-kind donation tracking.
- General Department and Special Event Administration Support: Provide broad administrative support to the Development Department, including grant and donor research, email platform management, seasonal appeal mailings, and event data entry and RSVP tracking.
Required Skills
- Highly attentive to detail
- Strong technological capability
- Strong, functional knowledge of MS Office Suite, including Excel
Preferred Skills
- Knowledge and experience with Salesforce or other CRM software
In-Office Requirement
Two in-office days (Wednesday and Thursday) are required. Thursday is designated for check processing and acknowledgment execution.