Development Services Assistant

POSITION TYPE: Employee: Full Time, US

POSITION TITLE: Development Services Assistant

DIVISION: Development & Communications

REPORTS TO: Director, Development Operations & Donor Experience

FLSA STATUS: Exempt

Project HOPE is an international NGO of more than 900 engaged employees and hundreds of volunteers who work in more than 25 countries, responding to the world''s most pressing global health challenges. Throughout our 65-year legacy, Project HOPE has treated millions of patients and provided more than $3 billion worth of medicines to local health care organizations around the world. We have helped build hundreds of health programs from the ground up and responded to humanitarian crises worldwide.

Code of Conduct

It is our shared responsibility and obligation to treat each other with respect, take affirmative steps to prevent matters involving Sexual Exploitation & Abuse and Trafficking in Persons, and to disclose all potential and actual violations of our Code of Conduct, which may include Conflicts of Interest, Fraud, Corruption, Discrimination or Harassment. Together we can reinforce a culture of respect, integrity, accountability, and transparency.

POSITION SUMMARY:

The Development Services Assistant is a cross-functional support role within the Development Operations & Donor Experience team. This position provides flexible, hands-on assistance across gift processing, donor services, and vendor operations - stepping in during periods of high volume, seasonal peaks, or staff absences to keep critical donor-facing and back-office functions running smoothly.

This is an ideal role for someone who thrives in a fast-paced environment, enjoys variety in their day-to-day work, and takes pride in accuracy and donor care.

Position is expected to be in Project HOPE''s Washington, DC office min. 2-3 days/week (or more depending on key projects).

PRINCIPAL RESPONSIBILITIES:

Donor Services

• Respond to donor inquiries via phone, email, and CRM alongside the Donor Services Associate
• Process refunds, adjustments, and donor acknowledgment tasks
• Help ensure a positive, timely donor experience across all communication channels
• Prepare routine correspondence and responses to constituents
• Assist with suppression of prospects and donors from communications as requested
• Process sustainer cancellations

Gift Processing

• Assist with gift entry, batching, and reconciliation during peak periods or staff absences
• Support accurate and timely recording of donations in the CRM/fundraising database
• Help troubleshoot and resolve gift-processing discrepancies

Vendor & Operations Support

• Provide backup support for vendor-related operations as needed
• Assist with administrative tasks that support the broader Development Operations team
• Flex across functions to cover gaps during high-volume periods or staff absences

MINIMUM QUALIFICATIONS:

• BA/S in Marketing, Communications, Nonprofit or Project Management, or relevant field/experience.
• Experience in donor relations, customer service, or nonprofit operations
• Familiarity with CRM or fundraising database platforms
• Strong attention to detail, especially in data entry and financial processing
• Comfortable in a fast-paced, high-volume environment
• Collaborative, team-oriented approach with a willingness to flex across functions
• Strong written and verbal communication skills
• Ability to maintain confidentiality when handling donor and financial information

PREFERRED QUALIFICATIONS:

• Experience partnering with and communicating with multiple vendors and/or teams.
• Experience with fundraising CRMs such as Fundraise Up and Raisers Edge NXT
• Experience with project management tools like Asana and Microsoft SharePoint.
• Experience with MS Excel and Word
• Experience with Zendesk

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

• The employee must be mobile in an office environment and able to use standard office equipment.
• Must be able to communicate in verbal and written form and ability to travel in the U.S. 2-4 times per year.

Work environment:

• Typical office environment with exposure to a minimal noise level.
• Travel for extended periods may be by air and/or other modes of transportation.

Salary range starts at $50,000 - $53,000 per year. Compensation for the role is dependent on several factors, including a candidate''s qualifications, skills, and experience.

Project HOPE offers comprehensive benefits as part of the total compensation package, including health, dental, vision, and life insurance, 403(b), paid leave, and much more.

For more information about our benefits, please visit our benefits page.

Due to the substantial number of inquiries we receive, only candidates who have met the required experience & qualifications for this position will be considered. No phone calls please. However, since we are active around the world in the field of public health, we may wish to retain your CV in our database for other/future opportunities, unless you direct us otherwise.

Thank you very much for your interest in Project HOPE!