Development Services Representative

Development Services Representative

Salary

$54,514.98 - $81,772.86 Annually

Location

City Hall 5850 W. Glendale Ave., Glendale, AZ

Job Type

Full Time

Job Number

2026-04778

Department

Development Services

MUNIS- Org Description

Building Safety

Opening Date

09/01/2026

Closing Date

9/15/2026 5:00 PM Arizona

Hours per Week

40

• Description
• Benefits
• Questions

Description

The Role:

This is the entry level in the Development Services Representative series. The Development Services Representative performs a variety of general technical, administrative, and clerical support tasks for the Development Services Department, to include providing public counter customer service for both residential and commercial projects.

The ideal candidate will have a minimum of one year of college level coursework in planning, building construction, or a related field or one year of experience in planning, building construction, or a related field.

Building, Construction, or Inspection knowledge is preferred but not required.

Salary:This position is:

• FLSA non-exempt, and will earn overtime for any hours worked over 40 in a week.
• A Grade 315 with with an hourly salary between $26.2091- $39.3139

Benefits:

The City of Glendale offers a generous benefits package with competitive rates that become effective the 1st of the month following 30 days of employment.

Below are some City of Glendale benefits resources for your review:

• 2026 - 2027 Benefits Guide(Download PDF reader)
• City of Glendale's Benefits Page

Holiday, Vacation, and Sick Leave:

City of Glendale Regular status positions offer:

• 10.5 paid holidays per year, and full-time employees are also granted an additional 12 hours of holiday special leave per calendar year to celebrate their cultural or religious holidays

• Vacation leave accrues at:

• 5.33 hours per pay period (138 hours/17.25* days per year)

• Increases to 6.12 hours per pay period after 5 years

• Then caps out at 7.6 hours per pay period after 10 years of service

• Sick leave accrues at 4.4 hours per pay period (114 hours/14.25 days* per year)

• Days per year estimates are based on an 8-hour work day

Retirement:This position participates in the Arizona State Retirement System (ASRS).

• Contribution is mandatory, and deducted every pay period
• The current contribution rate is 12.00%

Essential Functions

• Coordinates the intake, recording, and dissemination of various documents, requests, payments, plans, reports, and other review items through the review process in an efficient and timely manner.
• Assists developers and the public at the counter, over the phone, or by email by explaining the Citys development process, code requirements, reviewing residential plans, issuing permits, and coordinating and tracking the progress of commercial development projects.
• Analyzes, interprets and enforces the plumbing, building, electrical and mechanical codes and the zoning ordinances for residential room additions and for electrical, plumbing or mechanical changes to residential projects.
• Coordinates documentation, inquiries, communication, scheduling, inspections, closeout, and acceptance in the construction process.
• Communicates with applicants on permit status, obtains information on incomplete documents, and resolves permit conflicts.
• Calculates plan submittal fees, plan review, and permitting fees.
• Checks documents for validity, accuracy, and completeness of information, records, files, and electronically distributes related information.
• Assists and provides direction to customers with permit applications, government forms, and other documents.
• Enters data into computer systems, processes transactions, compiles documentation, and generates reports.
• Periodically assists customers in scheduling and providing status for building inspections.
• Maintains tracking system and other software programs for plans submitted from time of permit application to permit issuance and certificate of occupancy.
• Performs other related duties as assigned.

Minimum Qualifications/Special Requirements/Success Factors

One year of college level course work in planning, building construction, or a related field or one year of experience in planning, building construction, or a related field.

Building, Construction, or Inspection knowledge is preferred but not required.

Any equivalent combination of education, training and experience that provides the required knowledge, skills and abilities is qualifying. One year of relevant experience may be substituted for each year of required education.

Knowledge of:

• Computers and their application to the development process
• Building construction techniques, and building, electrical, mechanical, plumbing and fire codes
• Building inspection procedures
• Zoning ordinances and City codes
• Development process, procedures, objectives and standards
• Development engineering and landscaping relative to development activity
• Other Governmental Agencies regulations such as the State Registrar and the State Board of technical registration

Ability to:

• Establish and maintain effective working relationships with developers, architects, engineers, homeowners, contractors and the public
• Communicate effectively verbally and in writing
• Read, interpret and explain construction plans, maps and other development and construction related documents
• Perform basic mathematical calculations
• Successfully resolve problems involving contractors, developers, homeowners and City staff
• Explain code requirements and development or plan review procedures and fees to persons with various backgrounds
• Provide quality customer service while functioning regulatory capacity
• Coordinate the schedule of construction projects
• Recognized and diffuse potentially hostile situations with customers
• Work independently and perform tasks involving numerous details

Success Factor Classification Level - Foundational

To view the success factor definitions please click here. (If needed, click here to download PDF reader).

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

Physical Requirements/Working Conditions

Requires sitting for extended periods of time. Office setting

Benefit information is outlined here: https://www.glendaleaz.gov/Your-Government/Connect/Departments/Human-Resources-Risk-Management/Benefits

01

Please select the response that best describes your education and experience as it relates to the Development Services Representative position with the City of Glendale.

• One or more years of college level coursework in planning, building construction, or a related field.
• One or more years of experience in planning, building construction, or a related field.
• None of the above

02

How many years of municipal or government experience do you have (city, county, state or federal)?

• 8 or more years of experience
• 5 to 8 years of experience
• 3 to 5 years of experience
• 1 to 3 years of experience
• Less than one year of experience
• No experience

03

How many years of direct experience do you have in building, construction or inspection knowledge as it relates to the Development Services Representative position?

• 5 or more years of experience
• 3 to 5 years of experience
• 1 to 3 years of experience
• Less than 1 year of experience
• No experience

04

How many years of experience do you have issuing Development Services construction permits?

• 5 or more years of experience
• 3 to 5 years of experience
• 1 to 3 years of experience
• Less than one year of experience
• No experience

05

How many years of customer service experience do you have?

• 8 or more years of experience
• 5 to 8 years of experience
• 3 to 5 years of experience
• 1 to 3 years of experience
• Less than one year of experience
• No experience

06

From the list below, please select the International Code Council (ICC) Certifications that you currently have. Select all that apply.

• Permit Technician
• General Plans Examiner
• Residential Building Inspector
• Building (Contractor)
• Code Enforcement
• Commercial Inspector
• Plans Examiner (Commercial or Residential)
• Property Maintenance and Housing Inspector
• None of the above.

Required Question

Employer City of Glendale (AZ)

Address 5850 W Glendale Ave.

Glendale, Arizona, 85301

Phone 623-930-2270

Website http://www.glendaleaz.gov