Development Services Technician

Job SummaryThe Development Services Technician position provides front-line customer service and manages intakes and processing tasks within the Development Services Department (DSD). This role is crucial for addressing a variety of questions, processing permits and applications, handling building inspection requests, and supporting the department's functions. The position requires a high level of independent judgment and involves review, issuance of development permits, and scheduling inspections. This role supports all DSD divisions, including building, planning and zoning and engineering. This position is expected to exhibit superior customer service and problem-solving skills.Key Responsibilities

Customer Service

Determines customer needs through interaction and research, and provides follow-up services either through personal assistance, routing or escalating to others, or referring to outside agenciesProvides clear explanations and interpretations of various technical details related to the development process including permits, land use and zoning designations, allowed uses, basic county code applications, setback requirements, private road and driveway code provisions, floodplain regulations, and third-party agency requirements. Refers customers to other team members or divisions as needed for additional assistance

Permit Processing and Building Inspection

Electronically and in person, intakes and accepts all department applications by ensuring documents are complete with required materials, signatures, stamps, or other informationConducts research and communicates project or application status including prior decisions or conditions from online internal systemsConducts completeness reviews for building permits, planning and zoning applications, flood plain requests, and engineering applications. Performs additional data entry and processing steps as neededDetermines fee amounts according to the adopted schedule and applies to permits and applications

Documentation and Record Keeping

Receives payments, reviews billings, records account information, and reconciles payments dailyPrepares, distributes, and maintains a variety of documents, correspondences, call logs, applications, records, reports, and related documentsProvides data entry, typing, scanning, and filing in support of department functions

Interdepartmental Coordination

Conduct research and communicate project or application status, including prior decisions or conditions from online internal systemsCommunicates and coordinates regularly with others to maximize the effectiveness and efficiency of interdepartmental operations and activitiesDetermines what level of expertise and/or team members are needed to resolve customer's inquiries

Other Duties

Performs all work duties and activities following county policies, procedures, and safety practicesLead or assist with special projects or additional tasks as assigned

QualificationsSkills and Abilities:

Deliver excellent customer service by communicating effectively, both verbally and in writingQuickly acquire knowledge of development-related terminology, processes, and codes related to planning, zoning, and building through on-the-job trainingApply logical and creative thinking to develop solutions based on written specifications and/or oral instructionsMaintain a professional demeanor while responding courteously to customer inquiries. Effectively defuse situations as needed, and assess customer needs effectivelyRead and interpret county codes and processes related to zoning, building, and engineering requirements. Communicate complex concepts in clear, easy-to-understand termsInterpret maps, legal documents, and written materials; record and verify geographical informationDemonstrate high attention to detail, particularly in record-keeping and filing practices and proceduresManage multiple tasks simultaneously and accurately under tight deadlinesOperate a variety of standard and department-specific office equipment and software programs, including personal computers and relevant applications for assigned tasksBuild and sustain working relationships with county employees, supervisory personnel, state, and local elected and appointed officials, and the public

Special Qualifications

ICC Permit Technician certification is preferred, however, if not in place at hiring, will be required within 18 months years of hire dateMust successfully complete a background investigation

Education and Experience

High school diploma or GED equivalency requiredTwo years' customer service experience, including cash handling, required, which may include general clerical work, record management, or government services; preferably in a construction, real estate or development-related fieldExperience in a regulatory environment, building, public works, planning, or similar environment or prior permit technician experience preferredEquivalent combination of experience and training may be considered

Essential Physical Abilities

Clear speech with or without reasonable accommodation, to effectively convey detailed or important instructions or ideas accurately, loudly and/or quicklySufficient clarity of hearing with or without reasonable accommodation to enable the employee to hear average amount visual acuity, with or without reasonable accommodation, which permits the employee to comprehend written work instructions and work orders, inspect heavy equipment and automotive parts, fluid levels, and equipment operation, and make necessary repairsSufficient manual dexterity, with or without reasonable accommodation, which permits the employee to operate a variety of automotive shop tools including hand and power tools, electronic diagnostic and related specialized equipment, and adjust equipmentSufficient personal mobility, flexibility, agility, strength, and physical reflexes, with or without reasonable accommodation, which permits the employee to work in an office environment

DisclaimerTo perform this job successfully, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice.

Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.