$77,400–$135,400 Per Year
Analysis Skills, Application Programming Interface (API), Compensation and Benefits, Corrective Action, Documentation, Follow Through, Operational Improvement, Operational Support, Patient Assessment, Problem Solving Skills, Process Improvement, Product Engineering, Quality Management, Root Cause Analysis, SQL (Structured Query Language), Technical Support
When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.
Core Responsibilities
- Perform Tier 2 triage for production incidents.
- Investigate production issues involving logs, SQL/data patterns, failed jobs, alerts, workflows, APIs, integrations, reporting, access, configuration, and application behavior.
- Analyze platform dependencies, workflows, monitoring events, and system health indicators to identify suspected causes and resolution paths.
- Identify workarounds, ownership paths, escalation readiness, and supportable resolution options.
- Create evidence-based escalation summaries and handoffs for Product Engineering, Platform Engineering, or Data Engineering teams.
- Improve incident intake quality, classification accuracy, ownership clarity, and stakeholder communication.
- Develop and maintain runbooks, Standard Operation Procedures (SOPs), Known Error articles, diagnostic checklists, and support documentation.
- Support Root Cause Analysis (RCA) documentation, Problem Records, Corrective Action tracking, and recurring incident reduction initiatives.
- Partner with Product, Engineering, Operations, other Support areas, and business stakeholders to improve operational stability and support processes.
- Reduce avoidable escalations and recurring production issues through improved diagnostics, documentation, and operational follow-through.
Estimated Hiring Range:
At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $77,400.00 to $135,400.00.
This position is also incentive eligible.
Vizient has a comprehensive benefits plan! Please view our benefits here:
http://www.vizientinc.com/about-us/careers
Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities
The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.