Development Systems & Reporting Manager

SOME

Washington, DC

Apply

JOB DETAILS

SALARY

$78,644–$83,172.96 Per Year

SKILLS

1st Level Support, Affordable Housing, Analysis Skills, Auditing, Best Practices, Business Processes, Business Support, Campaigns, Cloud Computing, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Service Systems, Customer Support/Service, Customer/Client Research, Data Analysis, Data Management, Data Quality, Data Structures, Database Administration, Database Extract Transform and Load (ETL), Database Programming Languages, Detail Oriented, Documentation, Documentation Standards, Donor Relations, Establish Priorities, Finance, Financial Reporting, Fundraising, Fundraising Campaign, Healthcare, Homeless Services, Leadership, Marketing Communications, Nonprofit, Operational Support, Operations Management, Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Management, Psychiatry and Mental Health, Quality Control, Quality Management, Relational Databases (RDBMS), Reporting Dashboards, SQL (Structured Query Language), Salesforce.com, Software Administration, Standard Operating Procedures (SOP), Stewardship, Systems Administration/Management, Team Player, Testing, Time Management, Training/Teaching, Usability Engineering, User Documentation, Workflow Analysis, Writing Skills

LOCATION

Washington, DC

POSTED

1 day ago

SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in Washington, DC, helping them break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help transform the lives of individuals and families, their communities, and the systems and structures that affect them.

Our more than 30 programs throughout the district provide comprehensive services that lead to mental and physical health, continued sobriety, job training, living-wage employment, and affordable housing. We meet immediate needs with food,clothing, and healthcare, and offer the tools one needs to live with hope, dignity, and greater independence.

SOME (So Others Might Eat) is seeking afull-time Development Systems & Reporting Manager to support our Development department.

Compensation: We offer our employees a competitive compensation and benefits package that reflects our organizational culture, mission, and core values. The salary range for this position is $78,644.00 to $83,172.96 and may be commensurate with experience.

Position Description: The Development Systems & Reporting Manager supports the operational integrity, usability, and effectiveness of Development technology systems. This role is responsible for maintaining CRM data quality, supporting reporting infrastructure, producing lists, and providing user training and documentation to ensure consistent system utilization. Primarily internal facing, this position ensures Development staff have access to reliable data, accurate reporting, and clearly defined processes that support fundraising, stewardship, and communications initiatives. The Development Systems & Reporting Manager reports to the Vice President, Development Operations & Services and works in close collaboration with the Donor Database & Contributions Manager.

Schedule: Monday - Friday, 8:00 am - 4:30 pm (the times can be somewhat flexible). Telework may be permitted 2 days per week. Must "volunteer" on morning of Thanksgiving Day. (occasional weekend/holiday as needed)

Required: Bachelor's degree or equivalent experience; 3-5 years of experience in nonprofit development operations, CRM administration, or data management; Experience working with Salesforce (Nonprofit Cloud/Agent force for Nonprofits preferred) or a comparable CRM.

Preferred: Bachelor's degree or equivalent experience; 3-5 years of experience in nonprofit development operations, CRM administration, or data management; Experience supporting fundraising campaigns and segmentation; Familiarity with third-party fundraising platforms; Experience developing user training materials; Familiarity with Relational Databases query languages (e.g., SQL)

Required License/Certification: N/A

Knowledge, Skills, and Abilities:

Highly detail-oriented with strong organizational and prioritization skills
Demonstrated understanding of relational database structures and data management principles
Strong analytical and critical thinking abilities with a problem-solving orientation
Effective written and verbal communication skills with the ability to convey technical information clearly
Commitment to excellent internal customer service and collaborative support
Ability to manage multiple deadlines during peak fundraising cycles
Ability to gather and document user requirements
Comfortable working in a structured, process-driven environment
Knowledge of nonprofit fundraising operations, donor lifecycle management, and development workflows.
Knowledge of CRM/database management principles, including data governance, data hygiene, and record integrity.
Experience using ETL tools like Data Loader
Understanding of reporting structures, data analytics concepts, and performance metrics used in fundraising and stewardship.
Ability to follow data privacy standards and confidentiality practices related to donor information.
Knowledge of documentation practices and standard operating procedures for system use and process consistency.
Ability to work independently while contributing to a technology team.
Understanding of cross-functional collaboration between Development, Finance, and Communications teams.

Expected Contributions:CRM Data Hygiene & Quality Control

Monitor and maintain data integrity across Accounts and related records
Identify and resolve duplicate records using established protocols
Perform bulk record updates using ETL tools (e.g. Data Loader, Apsona) when appropriate
Maintain and document data standards (i.e. naming conventions & formatting) and best practices
Conduct regular data audits to identify inconsistencies or gaps
Monitor integrations with third-party platforms and flags inconsistencies
Support cleanup projects related to legacy data or system transitions

Reporting & List Production & Process Documentation & Continuous Improvement

Build and maintain reports and dashboards for end users
Assist end users in the production of segmented mailing lists for appeals, events, and stewardship initiatives
Maintain campaign and campaign member data structure integrity
Validate reporting outputs for accuracy and completeness
Support routine and ad hoc reporting requests from Development leadership
Document SOPs related to reporting standards, list pulls, and data maintenance practices
Identify inefficiencies in workflows and recommend practical improvements
Support cross-department data coordination where needed
Assist in preparation for audit-related data requests

Routine Gift Acknowledgement

Manage the processes by which routine gift acknowledgements are furnished to donors, via third-party platforms, automated internal electronic processes, or weekly mailings through, and updates CRM records to reflect acknowledgement.
Coordinate with fundraising staff and vendors to ensure automated and bulk acknowledgement processes are properly scoped for inclusion and exclusion of gifts
Coordinate with Marketing & Communications and Individual Philanthropy staff to ensure consistent and approved messaging in acknowledgements

User Support Training & Systems Coordination & Administration

Serve as first-line CRM support for Development staff
Develop and delivers system training
Develop and maintain user guides and workflow documentation
Assist users in understanding report logic and segmentation criteria
Promote consistent and responsible system usage
Assists with testing configuration updates in sandbox environments
Elicits reporting and configuration requirements from end users
Support implementation of approved system improvements
Ensure CRM record formats, visibility, and data architecture support business processes and end-user needs
Escalate complex configuration issues to the VP or external consultants

Reports to: Vice President, Development Operations & Services

Closing Date: Open Until Filled

To Apply: Go to our career page at and click on the search icon to locate this position. Follow the instructions to complete your online application profile to be considered. No phone calls, please.

SOME, Inc. is a proactive equal-opportunity employer. We ensure that all qualified applicants are considered for employment without discrimination based on race, color, religion, sex, national origin, disability, or protected veteran status.

SOME, Inc. is deeply committed to ensuring the job application process is accessible to all users. If you require assistance or have any concerns about the accessibility of our website or the application process, please feel free to contact us at onlineaccommodations@some.org. This contact information is specifically for accommodation requests and does not pertain to application status inquiries.

To read our EEO Policy Statement, please click here. To view our notices to employees and applicants for employment, click on their corresponding link: EEOC Know Your Rights Notice and E-Verify Program Notice.

About the Company

SOME

Resume Resources

Free Resume Templates Free Resume Builder