Development Tech Coordinator (Raisers Edge)

Overview:

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Responsibility for donor database management and analysis, systems support for hardware and software, as well as provide Raiser's Edge protocol policies to Development Office Staff. Provide project oversight and implementation for various programs and system development for the department as a whole. Responsible for coordination and follow through of gift processing and computer systems business plan. Coordinate with Management Informations Systems (MIS) staff on interface and related issues. Oversees all financial reporting and special requests by Vice President, Manager, Development Staff or Accounting.

EEO/AA/Disability/Veteran

Responsibilities:

• Computer & Technical Responsibilities
  • Develop specifications, programs and documentation for system improvements and new applications.
  • Research and recommend software tools and utilities for development office, as needed.
  • Trouble-shoot and resolve desktop configuration issues as they relate to the installation and general usage of application software. Works with the IT department as necessary to resolve complex issues.
  • Coordinate and install desktop software and hardware, as well as installing upgrades to commercial packages and re-integrate extensions and customizations related to donor database systems. Seeks support from the IT department as necessary.
  • Work with end users, technical peers and with vendors to resolve software problems and prepare for upgrades/enhancements.
    Maintain and troubleshoot a combination of Yale New Haven Hospital developed systems and commercial applications, (Raiser's Edge: Donor Drive, Omatic).
  • Collaborate with the Development Web Specialist on the web pages as linked with Raiser's Edge database.
  • Implement changes to existing systems assuring application integrity and continuity.
  • Monitor and optimize database performance. Ensure data entry quality.
  • Assist end users with advice on query/view design and optimization.
  • Full support/maintenance, data management and disaster recovery of Raiser's Edge, which is critical to the department's operation.
  • Customize Development Summary Reports (monthly, quarterly, yearly, as needed), using Raisers Edge, Crystal Reports for Hospital Administration and department usage. Provide data files for department mailings, prospect review, etc. Prepare Annual Report, Special Letters. Provide oversight on complex gift entries- matching gifts, grants, CGA's, etc.
  • Develop standard configuration and deployment methodologies assuring a level of uniformity across various applications.
  • Perform database administrative procedures such as user accounts and security.
• Team Coordinator Responsibilities
  • Insure timely processing of all Development gifts/productivity/gift entry, in annual gifts, grants, stocks, estates, trusts, etc.
  • Delivers training on Development Office Raiser's Edge protocol, policies and procedures for new staff as necessary.
  • Oversee the day-to-day support of Development Office staff computers.
  • Maintain standard procedures and documentation related to gift processing, moves management, and donor confidentiality.
  • Working together with the Development Manager, set policies, resolve workload issues and/or other procedural issues as they arise

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Qualifications:

EDUCATION

• Bachelor's Degree in Computer Science, related technical training or equivalent technical training and work related experience.

EXPERIENCE

• Five (5) years experience in database and interface development utilizing access or comparable database software.

SPECIAL SKILLS

• Must have working knowledge of Microsoft Office software packages
• Required computer skills to handle database administration, report generation and electronic spreadsheet
• Working knowledge of SQL Server or comparable database software, including programming ability
• Knowledge of Raiser's Edge and Donor Drive software required
• Excellent verbal and written communication skills
• Strong statistical skills
• Knowledge of accounting reports required.

PHYSICAL DEMAND

• Attendance during peak volume times will be strictly adhered to and request for time off may be restricted depending on staffing needs, per Manager's discretion. May be required to work occasional evenings and weekends.