Device Management Engineer/Administrator

Job#: 3053361

Job Description:

Candidates must be U.S. citizens able to obtain and/or maintain a Department of Defense security clearance as a condition and continuation of employment.

Device Management Engineer/Administrator

Location: Washington, D.C. (Onsite)

Role Overview

An opening is available for a Device Management Engineer/Administrator to support an IT Services program for several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, and Windows engineering. The selected individual will join the Device Management team to improve workstation management services for a mobile, geo-dispersed workforce. The position involves hands-on management of a Windows 11 environment, software deployment, and providing Tier 3 end-user support.

Key Responsibilities

• Provide Tier 3 desktop engineering support for Windows 11 workstations and software.
• Complete incident tickets and service requests within SLA in an ITSM tracking system.
• Administer, configure, and maintain enterprise print devices and print management platforms.
• Monitor fleet performance, device health, supply levels, and uptime.
• Troubleshoot print-related issues, including connectivity, driver conflicts, and user access.
• Manage print queues, security settings, and role-based access controls.
• Coordinate firmware updates, security patches, and lifecycle management of print devices.
• Partner with print vendors for escalations, service requests, and preventive maintenance.
• Deploy, configure, and maintain collaboration room systems such as Microsoft Surface Hubs or Avocor displays.
• Monitor collaboration device status, alerts, and availability.
• Perform root-cause analysis for audio/video, connectivity, and hardware issues.
• Support integrations with calendars, room scheduling displays, and directory services.
• Collaborate with AV vendors for escalated support, installations, and warranty repairs.
• Ensure collaboration devices comply with security policies and enterprise configuration baselines.
• Document configuration standards, installation guidance, runbooks, and SOPs for room systems.
• Utilize Active Directory, Microsoft System Center Configuration Manager, and BigFix.
• Provide white glove support to executive level customers.
• Provide weekly reporting of issues and projects.
• Ability and willingness to work extended hours or modified schedule for planned and emergency work.

Required Qualifications

• Bachelor's degree from an accredited college in a related discipline, with 2-4 years of prior relevant experience; or a Master's degree with less than 2 years of prior relevant experience. Additional years of experience or relevant certifications will be considered in lieu of a degree.
• 2+ years of experience providing Tier II, III & IV support in a Windows-based environment.
• Hands-on knowledge of end-user workstations and supporting technology.
• Experience with PIV and credential authentication.
• Experience utilizing and supporting System Center Configuration Manager.
• Hands-on knowledge of Active Directory Group policy as applied to workstations.

Preferred Qualifications

• 2+ years of experience with workstation systems management systems (i.e. SCCM, Symantec Endpoint Manager, Intune) administration support.
• 4+ years of experience in an operations role.
• Prior Government contracting experience.
• ITSM knowledge and experience, particularly with ServiceNow.
• Extensive knowledge of the Windows 11 operating system.

General Skills:

• Ability to work with people from different disciplines.
• Ability to express technical concepts effectively, both verbally and in writing.
• Ability to work with a large, diverse team supporting multiple customers.
• Communication skills to interface with customers up to the executive level.
• Must be able to provide support on a M-F business hours schedule in the eastern time zone.

PLEASE NOTE: Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Washington, DC, US

Job Type:

Date Posted:

September 24, 2026

Pay Range:

$30 - $35 per hour

Similar Jobs

• Vulnerability Management Engineer
• IT Engineer - Network Administrator
• Cloud Vulnerability Management Engineer
• Salesforce Administrator
• Database Administrator