Device Support Technician

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

• Stage and set up devices for the studies in field or onsite. Study set-up may involve engaging with engineering
• Load software onto devices using Android developer/platform tools commands and scripts
• Provide accurate, time sensitive, and effective solutions/assistance to researchers during studies
• Act as the main POC for device troubleshooting
• Improve and maintain the repository of manual test scenarios
• Work with engineers to improve our test coverage and facilitate the communication with researchers. Coding will not be needed here, mainly looking for someone familiar with the software lifecycle.
• Involved with asset management of test devices and field recording equipment
• Use the ticketing system to open, track, and resolve all device related issues
• Build and maintain relationships with our QA employees within VR platforms
• Travel will be involved, potentially international

KEY RESPONSIBILITIES:

• 2+ years experience in an QA or IT role
• Experience troubleshooting Android through Android developer tools (ADB & Fastboot)
• Experience PC/Mac/Mobile recording software
• Education Relevant degree or proven track record
• Familiarity with UX and usability research and methods
• Detail oriented and has outstanding interpersonal skills
• Ability to ramp up on internal processes and tools
• Experience troubleshooting in Mac and Windows environment, including IP connectivity and application compatibility
• Experience troubleshooting iOS devices
• Demonstrated ability to work independently
• Excellent oral and verbal communication skills / Compelling communication and a strong customer service orientation
• Experience with virtual reality and gaming is a plus

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

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