Company Overview
Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients
from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep
technology and domain experts, and global teams. Incedo University, our learning platform, provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager, a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by
- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology
Role Description
Position Overview
Senior Staff Platform Engineer / Subject Matter Expert (SME) in infrastructure security management and services for Reltio's core cloud services (MDM, RIQ, RDM, and other foundational components). This role acts as a first line of architectural authority for investigation, troubleshooting, and strategic resolution of complex service reliability issues pertaining to DevSecOps, extending beyond reactive measures to proactive platform hardening.
Key Responsibilities
- Design, implement, and manage infrastructure as code (IaC) solutions using tools such as Crossplane, Terraform, and Helm Charts to provision and manage cloud resources -this is a must-have for the role.
- Collaborate with product managers, developers, InfoSec, and other stakeholders to define platform requirements, scope, and priorities.
- Collaborate with development, operations, and quality assurance teams to streamline the software delivery process and ensure high-quality releases.
- Monitor, troubleshoot, and optimize the performance and cost of our DevOps tools and platforms to ensure reliability, availability, and scalability.
- Design zero downtime maintenance strategies for fleets of kubernetes clusters and cloud resources.
- Evaluate industry trends and recommend new tools, technologies, and best practices to improve our DevOps processes and workflows.
- Mentor junior platform engineers providing guidance, mentorship, and support to foster their growth and development.
- Act as a force multiplier to engineers and development teams by providing expert guidance on integrating with the internal platform, best practices, tools, and methodologies.
- Collaborate with security teams to integrate security controls and best practices into our DevOps processes and infrastructure.
- Document technical designs, procedures, and configurations to ensure knowledge sharing and maintain system integrity.
- Contribute to a culture of innovation, collaboration, and continuous improvement within the TechOps team and across the organization.
- Eliminate toil through the automation of existing processes with modern tooling including AI tools and agentic workflows.
- Participate in 12 hour on-call rotation
Technical Skills
Skills Requirements:
- Knowledge of source control management tools (Git, SVN)
- Experience with CI/CD tools (Jenkins, CircleCI, TravisCI)
- Understanding of infrastructure-as-code (IAC) tools such as Terraform or CloudFormation
- Familiarity with containerization tools like Docker and Kubernetes
- Must have excellent communication skills and be able to communicate complex technical information to non-technical stakeholders in a clear and concise manner.
- Must understand the company's long-term vision and align with it.
- Provide leadership, guidance, and support to team members, ensuring the successful completion of tasks, and promoting a positive work environment that fosters collaboration and productivity, taking responsibility of the whole team.
Nice-to-have skills
- Experience with monitoring and logging tools such as Prometheus, Grafana, or OpenTelemetry.
- Knowledge of security best practices and compliance requirements in cloud environments.
- Experience with agile development methodologies and DevOps practices in a fast-paced, dynamic environment.
Qualifications
Qualifications
- 4-6 years of work experience in relevant field
- B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred
- Bachelor's degree in Computer Science, Engineering, or related field; or equivalent work experience.
- 3 to10 years of experience working as a Cloud Engineer, or similar role, with a strong background in software development and infrastructure operations.
- Proficiency with containerization technologies (Docker, Kubernetes) and orchestration tools.
- Proficiency with declarative management tools such as Terraform, Crossplane, or Cloud Formation.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
- Experience in scripting and programming languages such as Go, Python or Bash.
- Hands-on experience with CI/CD tools such as Jenkins or ArgoCD.
- Exceptional troubleshooting and problem-solving skills, with the ability to quickly diagnose and resolve technical issues.
- Exceptional communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.
- Proven track record of driving process improvements and implementing best practices in DevOps methodologies.
Company Value
We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.