DevOps ServiceNow Database Developer

Location: Remote
Experience: 3+ Years ServiceNow Experience

Position Summary

We are seeking an experienced ServiceNow Database Developer responsible for the design, development, and maintenance of data models, data integrations, and database-layer components within the ServiceNow platform.

Working within a DevOps model, this role combines deep ServiceNow data architecture expertise with broader database engineering skills to ensure data integrity, performance, and seamless data flows across enterprise systems.

Top Required Skills

• ServiceNow Platform

• Data Integration

• SQL Server

Key Responsibilities

• Design and manage ServiceNow table structures, including:

  • Custom tables

  • Table extensions

  • Dictionary entries

  • Relationships

  • Database views

• Develop and maintain data import/export pipelines using ServiceNow Import Sets, Transform Maps, and Data Sources.

• Build and optimize complex queries using:

  • GlideRecord

  • GlideAggregate

  • Encoded Query syntax

• Identify and resolve performance bottlenecks in database operations.

• Design and implement data migration strategies for platform upgrades, instance consolidations, and system onboarding initiatives.

• Develop and maintain integrations that move data between ServiceNow and external systems, including:

  • Relational databases

  • Data warehouses

  • REST/SOAP endpoints

  • ETL pipelines

• Collaborate with ServiceNow Developers and Administrators to ensure data model changes align with application architecture and platform best practices.

• Partner with reporting and analytics teams to design performant data foundations for dashboards and Performance Analytics indicators.

• Implement data governance standards, including:

  • Field-level security

  • Data classification

  • Audit fields

  • Retention policies

• Contribute to CI/CD pipelines by managing database-layer changes through Update Sets or source control.

• Ensure schema changes are properly tested and documented.

• Apply relational database concepts across SQL Server, MySQL, and PostgreSQL as they relate to ServiceNow architecture.

• Perform data audits, cleansing, and deduplication activities to maintain high data quality.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.

• 3+ years of ServiceNow platform experience with a focus on:

  • Data architecture

  • Import/Transform

  • GlideRecord scripting

• Strong proficiency in SQL.

• Experience with relational database systems such as:

  • SQL Server

  • MySQL

  • PostgreSQL

• Strong understanding of ServiceNow CMDB structure, CI relationships, and data model.

• Experience with REST/SOAP API integration patterns.

• Familiarity with DevOps practices, including:

  • Version control

  • CI/CD

  • Structured release management

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) certification.

• ServiceNow Certified Implementation Specialist CMDB (CIS-CMDB) certification.

• Experience with ETL tools or data integration platforms such as:

  • SSIS

  • Azure Data Factory

  • Boomi

• Knowledge of ServiceNow IntegrationHub and MID Server configuration.

• Familiarity with data warehousing concepts.

• Experience with reporting platforms such as:

  • Power BI

  • Tableau

• Experience supporting CMDB Discovery and Service Mapping.

Core Competencies

• Strong analytical thinking with a data-integrity-first approach.

• Excellent problem-solving skills for complex data transformation and mapping challenges.

• Detail-oriented with strong documentation practices.

• Effective collaboration across development, QA, and business stakeholder teams.

• Ability to clearly communicate data design decisions to both technical and non-technical audiences.

Additional Requirements

This role may require participation in off-hours data migration activities and platform upgrade data validation efforts.

Technical Environment

ServiceNow | ServiceNow CMDB | GlideRecord | GlideAggregate | SQL | SQL Server | MySQL | PostgreSQL | REST | SOAP | Import Sets | Transform Maps | IntegrationHub | MID Server | CI/CD | ETL | Data Migration | Data Architecture