DFW Shuttle Dispatcher

DFW Shuttle Dispatcher

The Spirit of the Position:

The Shuttle Dispatcher will assist in overseeing the routing and coordination of shuttle services. The Shuttle Dispatcher will be responsible for ensuring efficient and timely transport for passengers, monitoring shuttle movements, providing and monitoring shuttle driver break time and maintaining clear communication with both drivers and supervisors. This role requires excellent problem-solving abilities, strong multitasking skills, and a commitment to providing safe and reliable transportation services.

Key Responsibilities:

- Dispatch Coordination:

• The ability to utilize the AVL system to assign and dispatch shuttles to ensure on-time performance and efficient routing.

• Communicate with drivers to relay route adjustments, passenger information, Meal Break's and emergency instructions as necessary.

• Track shuttle locations and schedules to ensure consistent service and to anticipate potential delays or issues.

- Scheduling and Routing:

• Coordinate shuttle schedules based on demand, service needs, and driver availability.

• Optimize shuttle routes to minimize travel time and maximize fuel efficiency.

• Adjust schedules and routes as needed in response to weather, traffic conditions, and other factors affecting travel times.

- Communication:

• Serve as the main point of contact for drivers and supervisors, providing timely information about schedules, delays, and route changes.

• Communicate with management about operational issues, maintenance needs, and service improvements.

- Record Keeping and Reporting:

• Maintain accurate records of driver shifts, meal breaks, etc.

• Prepare daily and weekly reports on shuttle operations, highlighting any delays, incidents, or operational challenges.

• Ensure compliance with transportation regulations, company policies and contractual key performance indicators.

- Safety and Compliance:

• Monitor shuttle operations to ensure adherence to safety protocols and regulations.

• Coordinate with maintenance teams to ensure all shuttles are in proper working condition and address any vehicle issues promptly.

Requirements:

- Experience:

• Previous experience as a dispatcher, preferably in transportation or logistics.

• CDL preferred, not required

- Skills:

• Excellent organizational and multitasking abilities.

• Strong communication skills with the ability to work under pressure.

• Proficiency in dispatch software, GPS systems, and Microsoft Office.

• Problem-solving skills and quick decision-making abilities.

Qualifications:

  - Familiarity with transportation regulations and safety standards.  

Working Conditions:

- Fast-paced, often requiring quick decisions and adjustments to schedules.

- Regular shifts may include early mornings, evenings, weekends, or holidays (Flex schedule.)

Physical Demands:

• Ability to lift, push and pull at least 50 pounds.

• Willingness to work in the elements – heat, wind, snow, rain, etc.

• Ability to work on a computer and on a monitor for extended periods of time

• Ability to sit, stand and walk for extended periods of time.

• Ability bend, stoop, squat and lift frequently throughout a shift.

• Ability to perform functions that require repetitive motions

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

Benefits:

• Team Atmosphere

• Growth Opportunities

• Pay Activ – On-demand access to earned wages; get up to 50% of your earned wages immediately!

• Paid training: No experience? We have you covered!

• Free company uniform 

The following programs are available to help support you, free of charge. 

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you enroll in LAZ Benefits.

• Employee Assistance Program (EAP) you and eligible household members have 24/7 access to confidential counseling.

• Smoking Cessation Program

Additional Full-Time Benefits: 

• 401k

• Medical, Dental, Vision

• Paid time off

• Short Term & Long-Term Disability

FLSA Status: Non-Exempt

LAZ is an equal opportunity employer. We are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions, and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We make all employment decisions, including, but not limited to, recruiting, hiring, training, and promoting our employees and administering our personnel policies, without regard to protected characteristic in accordance with applicable federal, state, and local laws and ordinances. We are dedicated to ensuring that all decisions regarding personnel are in accordance with our principles of equal employment opportunity.