Diabetes Care Assistant - Full-Time, MA Required

At Children's Wisconsin, we believe kids deserve the best.

Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it's like to work at Children's Wisconsin: https://www.instagram.com/lifeatcw/

Schedule:

Full-Time M-F 8am-4:30pm

Job Summary

The Diabetes Program services include the evaluation, treatment, education and adult transition of patients with diabetes. The Diabetes Care Assistant (DCA) partners with Nurse Case Manager and the clinical team to provide support and coordination services. The DCA works closely with families to link them to clinical, community and social resources as necessary and assumes responsibility of a patient/family caseload. The DCA must demonstrate skills in creative problem-solving, and have knowledge of the assets and challenges of the Diabetes population they are serving.

Essential Functions

• Facilitates continuity of health care for participants in the Diabetes REACH Program by planning and exchanging information with provider staff (MDs/PAs/NPs/RNs/MAs) and other school, community health and social service agencies while preserving confidentiality.
• Acts as a liaison between families, providers, schools, nursing agencies and other community agencies as appropriate.
• Has knowledge and keeps updated on available community resources. Works closely with the Family Resource Center and Social Work to facilitate appropriate referrals.
• Triages family calls, follow ups with appointments, forms needed and resources and communicates to RN/provider as appropriate.
• Shares responsibility of managing patient/family caseload with Nurse Case Manager and works with all team members to assist in other care coordination activities.
• Initiates proactive monthly telephonic communication with patients/families to assess needs and follow up on ongoing issues.
• Assists with scheduling patient's appointments and diagnostic testing through the use of the electronic health record.
• Maintains and records appropriate documentation in electronic health record for each family and healthcare related contact.
• Understands the roles of all team disciplines in order to orient and inform patients, families and referral sources about the Diabetes REACH Program and the team approach to care.
• Provides timely and service oriented approach to telephone calls. Takes accurate messages and triages calls as appropriate.

Legacy Essential Functions

• Arranges transportation or assists families to arrange transportation.
• Assists with follow up of patients following emergency or inpatient care as notified by tools and other forms of communication such as Patient Ping.
• Completes school plans for patients as directed.
• Treats patients, families, providers, visitors and co-workers courteously, and with respect.
• Clinic Operations
• Contacts insurance companies to initiate prior approval for supplies, medications and diagnostics tests.
• Completes FMLA and other forms as directed.
• Communicates with providers and staff to support and maintain optimal coordination of care.
• Maintains confidentiality in handling all patient and program related matters.
• Maintains ongoing list of program/clinic patients.
• Participates as directed by nurse case manager in multidisciplinary clinic.
• Attends monthly multidisciplinary operational/staffing meeting.
• Obtains CITI training for the purpose of consenting patients for ongoing research studies.
• Patient Care
• Obtains and documents patient vital signs.
• Performs point of care testing to include A1C testing.
• Assists with the collection and documentation of patient information such as health screenings, allergies, and home medications. Reports any observations or concerns to the nurse or physician.
• Communicates with Diabetes Clinical and leadership team issues related to clinic operations to maintain optimal patient care services..

Education:

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
• Graduate of an accredited Medical Assistant (MA) program required
• Associate's Degree preferred

Experience:

• Graduate of an accredited Medical Assistant (MA) program required
• 2+ years experience in a related field with an emphasis on customer service required
• Experience with electronic medical records and Microsoft applications including Word and Excel required
• Scheduling experience preferred
• Experience working with families of diverse ethnic, cultural and socioeconomic backgrounds preferred

Knowledge, Skills and Abilities

• Bilingual in Spanish and English Preferred
• Proficient data entry skills with accuracy and speed.
• Knowledge of the needs of low-income families and coping styles of families under stress.
• Ability to navigate, coordinate multiple services, prioritize and multi-task to meet the needs of patients, parents, physicians and other hospital staff.
• Physical ability to lift and position patients weighing up to 75 pounds, as well as push and pull when performing cleaning functions.
• Frequently bends, lifts, twists, reaches, and squats.
• Effective communication skills (oral and written) necessary for assessment of health concerns and referral for appropriate service delivery.
• Ability to effectively interact with health team members and members of the community.
• Demonstrated teamwork within the department and community by assisting other staff members and/or organizations as necessary.
• Organizational skills necessary to maintain records coordinate clinic appointments and prioritize work independently.
• Ability to concentrate and pay close attention to detail.

Licenses and Certifications:

• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council required

Patient Care Responsibility

• Provides care appropriate to patient population and as described in applicable policies and procedures.

Required for All Jobs:

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
• Employment is at-will. This document does not create an employment contract, implied or otherwise.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses:

BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council