Compensation and Benefits, Computer Skills, Conferences, Customer Support/Service, Distribution Management, Employee Benefits, Healthcare, Hospital, Logistics, Medical Imaging, Medical Terminology, Medicine, Patient Care, Problem Solving Skills, Quality of Care, Radiology, Research Skills, Safety/Work Safety, Time Management
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
LOCATION: Lancaster General Hospital in Lancaster, PA
SCHEDULE: Full time (40 Hours per week), night shift from 11p-7a, every other weekend, 2 backup on-call weekday 4 hour shifts from 7p-11p, up to every 8th weekend rotation of backup on-call Saturday from 7am through Monday 7am, and up to 3-4 holiday rotations per year.
POSITION SUMMARY:
- The Diagnostic Imaging Support Representative maintains, assembles, and dispenses radiologic records. This position is also responsible to provide support to Radiologists for Diagnostic Imaging workflows.
ESSENTIAL FUNCTIONS:
- Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
- Coordinate daily logistics of the department including scheduling of patient flow and supply inventory.
- Work within and monitor multiple computer applications ensuring that patient care is proceeding in a timely and safe manner.
- Receive, direct, and expedite communication between providers, clinical areas, and customers.
- Identify barriers to patient care both proactively and retrospectively, resolving issues within the scope of Support Services.
- Direct downtime activities for the providers in conjunction with departmental and organizational leaders.
- Manage the distribution of images.
- Ensure needs of the Reading Rooms throughout the enterprise are met.
- Receive visitors to the Reading Room.
- Coordinate patient care with the providers.
- Deliver customer service to providers, patients, and throughout the organization.
- Prepare and facilitate conferences.
REQUIRED MINIMUM QUALIFICATIONS:
- H.S. Diploma or GED
- Demonstrated proficiency in computers
- Two to three years’ related work experience
PREFERRED QUALIFICATIONS:
- Post-secondary education
- One (1) year experience or certification in healthcare
- One (1) year experience in customer service
- Knowledge of medical terminology
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's WorkWe are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.