Diagnostic Manager

Position Overview

International Motors is a global leader in commercial vehicle innovation, delivering advanced, reliable, and serviceable products to our customers and dealer network.

We are seeking a Diagnostic Manager to lead our Diagnostics team within the Service Solutions organization. This position plays a critical role in developing diagnostic solutions for our products while ensuring high-quality technical content for our diagnostic manuals and service tools.

The Diagnostic Manager will be responsible for developing and validating diagnostic content. This role ensures that our diagnostic documentation and tools provide accurate, efficient, and user-friendly guidance to technicians and service centers worldwide.

Responsibilities

Team Leadership and Management

• Lead and mentor team of diagnostic engineers and technical writers responsible for developing diagnostic procedures and service content.
• Foster a culture of collaboration, accountability, and continuous improvement within the team.
• Manage workload prioritization, performance reviews, and professional development for team members.

Diagnostic Strategy and Content Development

• Ensure diagnostic procedures and fault codes are accurate, actionable, and reflect the latest engineering designs and field data.
• Integrate diagnostic requirements early in the product lifecycle.
• Validate that diagnostic manuals align with engineering intent, field data, and customer service needs.

Cross-Functional Collaboration

• Collaborate with engineering, service operations, technical publications, and dealer support teams to maintain consistent diagnostic standards.
• Serve as the primary liaison between diagnostic development and the field, ensuring customer and dealer feedback informs content improvement.
• Work closely with IT and tool development teams to synchronize diagnostic tool functionality and documentation.

Quality and Continuous Improvement

• Lead benchmarking activities to evaluate diagnostic procedures against internal and external best practices.
• Use field data and feedback from dealers to refine diagnostic coverage, accuracy, and usability.
• Develop metrics to measure diagnostic effectiveness, fault resolution rates, and manual quality.

Minimum Requirements

• Bachelor's degree and at least 5 years of experience in the automotive or Heavy-Duty industry
• At least 2 years of management experience

OR

• Master's degree and at least 4 years of experience in the automotive or Heavy-Duty industry
• At least 2 years of management experience

OR

• At least 8 years of experience in the automotive or Heavy-Duty industry
• At least 2 years of management experience

Additional Requirements

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Bachelor's degree in Engineering (Electrical, Mechanical, Systems, or related field) or equivalent experience.
• Minimum 7 years of experience in vehicle diagnostics, service engineering, or technical publications, with at least 3 years in a leadership role.
• Proven experience managing multi-disciplinary teams producing diagnostic or technical service content.
• Familiarity with diagnostic tools and systems such as INCA, Calterm, DevX, Matlab/Simulink, and Vector CANalyzer/CANoe.
• Strong understanding of UDS (Unified Diagnostic Services) and CAN communication standards.
• Excellent communication, leadership, and project management skills.
• Experience in Diesel, Medium/Heavy Duty, or Electric Vehicle platforms is highly preferred.

Benefits and Compensation

This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.

The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.

Company Overview

About TRATON

With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world's leading commercial vehicle manufacturers. The Group's product portfolio comprises trucks, buses, and light-duty commercial vehicles. "Transforming Transportation Together. For a sustainable world.": this intention underlines the Company's ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group's commercial growth.

About International

From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International trucks and engines and IC Bus school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.

• International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.

EEO Statement

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@International.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.