Work Mode: Remote Job Description: We are seeking an experienced Contact Center AI & Dialogflow CX Specialist to join our team. The ideal candidate will have deep expertise in developing Virtual Agents using Dialogflow CX, integrating AI solutions with existing telephony systems, and working with APIs and connectivity protocols. This role requires strong software development skills, with proficiency in programming languages such as C++, Python, and JavaScript, to create seamless and efficient AI-powered customer service solutions. Key Responsibilities:
Design, develop, and deploy Virtual Agents using Dialogflow CX.
Integrate AI-driven Virtual Agents with existing contact center solutions.
Implement and optimize telephony integrations for Virtual Agent interactions.
Utilize APIs and SDKs to connect Virtual Agents with business services and applications.
Develop custom software solutions using C++, Python, JavaScript, and other relevant technologies.
Work with connectors and connectivity protocols to ensure seamless integration between Virtual Agents and enterprise platforms.
Optimize AI models and Natural Language Processing (NLP) capabilities for enhanced customer interactions.
Troubleshoot and resolve technical issues related to AI solutions and integrations.
Stay up to date with advancements in AI, Dialogflow CX, and Contact Center technologies.
Qualifications & Requirements:
Proven experience with Contact Center AI and Dialogflow CX.
Dialogflow CX Certified Expert preferred.
Strong background in software development with proficiency in C++, Python, JavaScript, or similar languages.
Experience integrating Virtual Agents with telephony systems.
Hands-on experience with API development, connectors, and connectivity protocols.
Understanding of cloud-based AI services and platforms.
Strong analytical, problem-solving, and debugging skills.
Excellent communication and collaboration abilities.
Preferred Qualifications:
Experience working with cloud platforms such as Google Cloud, AWS, or Azure.
Familiarity with speech recognition, text-to-speech, and AI-driven customer support technologies.
Knowledge of customer experience (CX) best practices and optimization techniques.