Diesel Mechanic

Job Title: Service Technician

Reports To: Shop Foreman, Service Advisor and Store Manager

Job Overview: As Service Technician, you are responsible for delivering high-quality maintenance and repair services for both customer equipment and the internal rental fleet. In addition to meeting recovery and efficiency metrics, you will ensure the facility remains clean and organized. You will also be expected to follow Bobcat warranty requirements to ensure compliance and proper reimbursement for warranty work. Flexibility and adaptability are key, as you will occasionally work in the field or at other locations.

Key Responsibilities:

1. Tech Recovery (Recovery Rate Metrics):
2. • Focus on minimizing time spent on repairs to improve the recovery rate, calculated as time clocked in divided by time billed on the work order.
   • Strive to meet or exceed a recovery rate goal of 80%, ensuring that actual time spent on repairs aligns with or is less than time billed to the customer or internal rental fleet.
   • Track and report recovery rates to the Service Manager and actively seek ways to improve recovery performance.
3. Efficiency Performance (Efficiency Rate Metrics):
4. • Focus on completing repairs within the time estimated on the work order. Your efficiency rate will be calculated as time clocked in divided by time estimated on the work order.
   • Aim to meet or exceed an efficiency rate goal of 100%, ensuring repairs are completed on time or faster, without compromising quality.
   • Regularly review and track your efficiency rate to identify areas for improvement and work collaboratively with the SA’s and PSM to improve future estimates.
5. Repair & Maintenance of Internal Rental Fleet:
6. • Perform preventive maintenance and repairs on the internal rental fleet, ensuring equipment is in top working condition with minimal downtime.
   • Regularly inspect rental fleet equipment for wear and tear, repairing and maintaining it according to manufacturer specifications and company guidelines.
   • Ensure that all internal rental fleet equipment is serviced and maintained per established schedules, tracking repairs, time spent, and parts used for performance evaluation.
7. Troubleshooting & Repairs:
8. • Diagnose and repair mechanical, electrical, hydraulic, and other system issues on both customer equipment and rental fleet assets.
   • Strive to reduce repair times while maintaining high-quality service, ensuring minimal downtime for customers and rental fleet equipment.
   • Work with the PSM to resolve any ongoing issues that affect recovery or efficiency rates.
9. Customer Service & Communication:
10. • Communicate repair progress and timelines to SA’s clearly, setting realistic recovery time expectations.
    • Provide feedback to SA’s on any delays or issues, ensuring they are kept informed throughout the repair process.
    • Collaborate with service, parts, and rental teams to maintain smooth equipment transitions and reduce recovery times.
11. Safety & Compliance:
12. • Follow all safety protocols while performing repairs, both in the shop and in the field, ensuring the safety of yourself, your colleagues, and customers.
    • Ensure repairs and maintenance on customer and rental equipment meet safety standards and manufacturer guidelines.
    • Maintain safety practices while optimizing recovery and efficiency to avoid delays.
13. Daily Service Schedule Monitoring & Communication:
14. • Regularly monitor the daily service schedule to ensure that all repairs and maintenance are completed in a timely manner, without causing delays.
    • Communicate with the SA and team if adjustments to the schedule are needed due to unforeseen issues, ensuring transparency and efficient rescheduling.
    • Actively participate in daily briefings or meetings to assess workload and prioritize repairs, ensuring that customer commitments and internal fleet needs are met.
    • Inform the SA of any equipment or scheduling issues that could impact service quality or recovery/efficiency goals, helping to address problems proactively.
15. Facility Cleanliness:
16. • Maintain a clean and organized workspace within the facility, ensuring that tools, parts, and equipment are stored properly.
    • Clean up after repairs and ensure that any debris, fluids, or waste products are disposed of according to safety protocols.
    • Regularly inspect and maintain the cleanliness of work areas, ensuring that the facility remains in a safe, organized, and efficient state.
    • Ensure that cleanliness extends to equipment areas where repairs or maintenance are performed, reducing the risk of accidents or damage.
17. Field Work & Flexibility:
18. • As needed perform repairs or maintenance at customer locations, construction sites, or other off-site locations.
    • Be adaptable to working in varying environments, including field conditions and locations outside your main facility.
    • Ensure that repairs performed in the field meet the same standards of quality and efficiency as those performed at the facility.
    • Maintain proper equipment, supplies and tools when working in the field, ensuring readiness for on-site repairs.
19. Inventory Management:

• Assist in maintaining inventory for both customer repairs and the rental fleet, ensuring parts are available and ordered in a timely manner to avoid repair delays.
• Track parts used for repairs, ensuring proper documentation and managing stock levels effectively to reduce downtime.

1. Training & Development:

• Participate in ongoing training to stay current with equipment technologies, repair techniques, and best practices for recovery and efficiency.
• Work with the Service Manager to identify areas for improvement and receive feedback on performance to achieve recovery and efficiency goals.
• Stay up to date with safety protocols and any new tools or systems that may improve work quality or efficiency.

1. Reporting & Documentation:

• Maintain accurate records for all repairs, including time clocked in, time billed, time estimated, and parts used.
• Track and report recovery and efficiency metrics to the Service Manager and provide input for improvements.
• Document all work completed in both the field and facility, maintaining up-to-date and accurate repair logs.