Introduction
At Dobbs Truck Group, a part of our mission is to create relationships and a healthy work environment for our employees. We are always looking for qualified customer-oriented individuals at Dobbs Truck Group.
Overview
Dobbs Truck Group operates 23 commercial truck dealerships through two operating companies - Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands, including Peterbilt, Volvo, Mack, Autocar, and Hino, and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.
General Job Description
This position is responsible for the diagnosis and repair of all vehicles and equipment serviced by the Companys facilities. Service Technicians are expected to perform with the highest degree of professional competence as it relates to quality of work, product knowledge, and customer service.
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Responsibilities
Level One
Lube Technician Helper and intermediary Engines - Quick Service Beltshoses Simple electrical Radiator flushingservice Transmission and Differential Adjust clutch internal and external Seal replacement wheels differential and transmission U-joint drivetrain Brakes and Axles Basic understanding of air systems Replace brake shoes and drums Wheel seal replacement R&R brake valves QC relay etc. Brake adjustments Electrical Service and R&R batteries Load test and replace alternators Light repairs R&R assemblies and bulbs simple wiring Load test starter and R&R Chassis and Suspension Replace shocks Inspect components and report findings
Administrative Responsibilities Follow shop policies and procedures Report directly to supervisor 70-90 of the time Typing detailed stories on repairs performed Clean up shop bay
Level Two
Proficiency in Level 1 Complete repairs in estimated time per industry standards Electrical Troubleshoot and repair general electrical failures Charging systems and starting systems Able to read and understand wiring schematics Able to troubleshoot electrical circuits HVAC systems AC certifications Understand how the system works Recover and charge system Leak checking with nitrogen dye and sniffer Perform PM servicing on system Flush system Troubleshoot air conditioning and heater system for proper operation Make up a linehose for replacement Replace evaporator condenser expansion valves orifice tube compressor clutch Clutches Determine failure R&R all types Med & HD trucks Cross-shafts Resurface flywheels Differential Replace yokes u-joints carrier bearing Brake System Thorough understanding of truck and trailer air and hydraulic brake system operation Advance troubleshooting abilities ABS system repairs Failure analysis on wheel bearings and races Hub Repairs sealsbearingsraces Steer Axle R&R springs R&R draglinktie rod and ends Set toe-in - use front alignment equipment Replace king pins Rear Suspensions Understand drive-train dynamics Able to measure and understand driveline angles Able to set air ride height Spring replacement Air Bag replacement Air Suspension plumbing and installation Air ride vales and controls Torque Stabilizer arms and equalizer replacement Bushing replacement Steering Replace PS filter and service system
Administrative Responsibilities Report directly to supervisor less than 100 percent of the time Less than 3 comeback ratio 85 efficiency ratio Understand and use precision tooling Understand warranty coverage and limitations
Level Three
Proficiency in Level 1 & 2 Perform DOT inspection Able to do a complete engine overhaul with troubleshooting and repair on CAT Cummins & MX engines Able to do a complete transmission overhaul on Eaton Meritor Spicer including auto shift and sure shift Able to do a complete differential overhaul with troubleshooting and repair Able to do advanced HVAC diagnostics and repairs Able to do advanced electronic troubleshooting and repairs
Administrative Responsibilities Able to supervise and mentor level 1 and 2 technicians Able to obtain any information on the manufacturers website Report directly to supervisory less than 100 percent of the time 85 efficiency ratio Type detailed complaint causecorrection on repairs Understand warranty coverage and limitations Able to make concise estimates and obtain SRTs & TRGs times as needed Knows industry standards for 85 of all repairs Electronic Use and understand engine and truck specific software - INSITE ET STW EDS Read printouts and translate for diagnostic repairs Program engines using ESDN EZ TEC software Engine and components able to TROUBLESHOOT adjust tune-up and repair Caterpillar engines - 3100 3300 3400 & 3406 models Cummins engines - NT series N14M11L10 ISMISBISCISXDetroit engines - 5060 series Components - able to perform service or replace Cylinder Head Turbocharger Injectors Rod and Main Fuel pump Oil Pump Water pump Jacob Brake Assemblies Thermostats All engine seals frontrear mains Able to use dye troubleshoot procedures Training Completed all Peterbilt Training courses online self-study or factory course Completed 95 of Caterpillar Cummins or International factory course
Transmission Diagnose common failures Input Shaft R&R Rear Section OH synchrogearing Differential Diagnose Failures Reseal Differentials Reseal a Power Divider assembly Steering R&R gear boxes R&R steering pump assemblies R&R steering column u-joint driveline 5th Wheel Able to rebuild assembly all makes Able to install new fifth-wheel assemblies air or manual and plumb gauges switches as needed
Requirements
18 years of age High school graduate or GED Minimum tool requirements see below Minimum of 1-2 years of direct mechanic experience on heavy trucks or equipment - or a combination of experience PLUS vocational training trade or technical school degree certification of completion
Desired Job Qualifications High school graduate or GED Minimum of 4 years of direct mechanic experience on heavy trucks or equipment Ability to perform vehicle lubrication systems and D.O.T. safety inspections Dependable team player with a positive attitude Mental Capability Requirements Comprehension Ability to understand complex problems collaborate and explore alternative solutions Organization Ability to organize thoughts and ideas into understandable terminology Reasoning & Decision Making Ability to make decisions with moderate impact on immediate work unit Communication Ability to use and complete routine forms and/or conduct routine oral communication Mathematics Ability to compute analyze and interpret numerical data for reporting purposes Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job, the employee is regularly required to use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 65 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and risk of electrical shock. The employee is frequently exposed to wet and/or humid conditions, extreme heat, and vibration. The employee is occasionally exposed to high, precarious places, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level is normally loud.
Common Expectations of Performance for all Employees The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.
Communications Teamwork and Feedback to Others Contribute to a work environment that is based on trust and respect. Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals. Suggest ways to improve the efficiency of conducting their job duties. Promote continuous improvement and change to support company growth. Mentor others unselfishly. Give credit where its due.
Company Loyal Policies and Work Ethic Adhere to the policies contained in the Employee Handbook. Adhere to the Companys Employee Conduct Policy. Support management decisions toward meeting company goals. Be open and receptive to new ideas regardless of their origin. Make prudent decisions which are based on the best interest of the Company and its long-term future.
We are an Equal Opportunity Employer Dobbs Truck Group operates 23 commercial truck dealerships through two operating companies - Dobbs Peterbilt and Western Truck Center. Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status, or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability, or to disabled veterans or to Vietnam veterans. We