Communication Skills, Customer Support/Service, Dietetics, Food Safety, Food Services, Healthcare, Hospital, Housekeeping/Cleaning, Mathematics, Multitasking, Nursing, Nutritional Needs, Order Picking/Packing, Organizational Skills, Patient Care, Philosophy, Presentation/Verbal Skills, Sanitation, Spreadsheets, Telephone Skills, Tuition Reimbursement, Web Browsers, Word Processing, Writing Skills
UnityPoint-St Luke's
Full-Time
12pm-8:30pm
The dietetic clerk I assists patients with meal ordering, maintains the integrity of patient diet prescriptions, and monitors & assures that all patients are receiving meals. The dietetic clerk works directly with patients & clinical staff on patient care units serving meals, maintains needed floor stock inventories, and assists patients who are unable to order their meals or have specific dietary needs. Collects and cleans dirty trays and carts from the floors as well as cleans and sanitizes dishes. Follows food safety and food sanitation procedures. Customer service skills are imperative.
Why UnityPoint Health?:
At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:
• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Join our team of experts and make a difference with UnityPoint Health.
Responsibilities:
Customer Service:
- Assists patients with daily meal selections in the room service call
center. Answers telephone promptly and courteously, responds
appropriately. Records data received and directs to appropriate
person or area.
• Possesses basic diet knowledge and effective use of food/nutrition
service software. Uses nutrition services software to update
patient services counts and production.
• Offers suggestions to Dietitians and the Food Service Director.
• Takes patient and guest orders for meal selections. Follows diet
compliances and is able to evaluate meal selections for adherence
to special diet restrictions. Makes decisions which satisfy the
customer yet stay within the hospital philosophy & medical
restrictions.
• Works with clinical staff to meet patients’ nutritional needs &
improve satisfaction.
• Is friendly, courteous, & highly responsible.
Food Service:
- Assists in various aspects of assembling & transporting patient
food trays.
• Serves meal trays to patients using AIDET & 2 patient identifiers.
• Maintains appropriate pantry inventories and employs food safety
knowledge on inpatient nursing units.
• Assists with nourishment preparations.
• Helps with cleaning & dishwashing tasks in the kitchen.
Qualifications:
- Education: High School Diploma or GED required.
- Experience: Food service experience and /or previous customer service experience.
- Knowledge/Skills/Abilites: Excellent oral and written communication skills. Able to read and write. Able to perform basic math. Excellent customer service skills. Strong organizational skills and the ability to multitask. Thorough knowledge of departmental function & operation. Computer knowledge using a variety of computer programs including word processing, spreadsheet, email, and web browser.