We’re looking for a customer-focused Digital Account Manager to join our Digital Engagement team remotely within the United States (Eastern or Central Time Zone preferred).
As a Digital Account Manager, you will be responsible for managing client relationships, addressing their needs, promoting customer satisfaction, identifying growth opportunities, collaborating internally, and contributing to business strategies for growth and retention for Pollard Banknote’s digital product line.
Who We Are
Experience the forefront of innovation with Pollard Digital Solutions a division of Pollard Banknote, where we lead the charge in revolutionizing digital solutions for state lotteries. From groundbreaking initiatives like iLottery to crafting immersive player experiences that champion noble causes globally, our team's innovative spirit is driving impactful changes in the industry. Join us in this exhilarating journey, where every contribution makes a difference in shaping the future of lottery gaming.
What We Offer
- Competitive compensation
- Profit sharing program – every role plays a part in our success!
- Comprehensive Group Benefits
- Opportunities for professional development
- Tuition reimbursement
- Employee & Family Assistance Program
- Remote Work Environment
What You'll Do
- Manage and maintain relationships with high-profile lottery clients, ensuring exceptional service and satisfaction
- Develop a strong understanding of client goals and recommend digital solutions that support their growth
- Collaborate with clients, internal product teams, and third-party partners to build long-term product roadmaps
- Ensure timely delivery of digital product functionality aligned with client priorities
- Coordinate with internal teams to deliver major initiatives and communicate progress clearly to clients
- Monitor and resolve customer support issues to maintain a smooth client experience
- Identify opportunities to optimize revenue across client digital platforms (mobile and desktop)
- Document recommendations and requirements to support product enhancements and innovation
- Share best practices internally and with clients to drive continuous improvement
- Conduct regular business review meetings and maintain organized account documentation
- Manage backlogs of client requests and ensure alignment with company objectives
- Keep internal stakeholders informed on client objectives, feedback, and satisfaction
Who You Are
- A self-starter with exceptional interpersonal, written, and oral communications skills
- An effective team player who is energetic and passionate about digital products
- A highly motivated individual with the willingness to learn, who thrives in a fast-paced deadlinedriven
environment - Someone who takes the initiative and is skilled in balancing client needs and expectations
- Detail-oriented with the strong ability to work with cross-functional and international teams
What You'll Bring
- Bachelor’s degree in Business Administration, Marketing, or a related field
- 3+ years of experience in account management, project management or client relationship management
- Experience working with digital products, digital marketing, operations, or digital project delivery is an asset
- Strong communication and interpersonal skills
- Proven ability to manage large accounts and maintain strong client relationships
- Ability to troubleshoot issues quickly and collaborate across teams
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Experience in the lottery or gaming industry is considered an asset
Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce. Reasonable accommodations are available upon request.
Employment is contingent upon a satisfactory response from a Criminal Record Search.