Digital Banking Operations Manager

Job Title: Digital Banking Operations Manager

Location: Topeka, KS

Employment Type: Full-Time

About Capitol Federal

At Capitol Federal Savings Bank, we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve.

Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers.

Position Summary

We're looking for a Digital Banking Operations Manager to lead the daily operations of our retail and small business digital banking services. This role oversees key services such as online and mobile banking, mobile deposit, digital payments, e-Statements, and treasury management services-ensuring customers have a reliable, secure, and user-friendly digital experience.

In this role, you'll manage a team responsible for supporting digital banking operations, resolving complex customer and operational issues, and continuously improving the services we provide.

If you are interested in contributing to the success of our digital banking services while supporting customers and internal teams, we encourage you to apply.

Key Responsibilities

The responsibilities listed below represent the primary duties of this position. Additional duties may be assigned as needed.

• Lead day-to-day operations of retail and small business digital banking
• Manage and develop a team, including hiring, coaching, training, and performance management
• Serve as a subject matter expert for digital banking products and services
• Interact with customers regarding digital banking, including managing escalated customer service issues
• Investigate and resolve complex customer, operational or vendor-related issues
• Collaborate with product management and other internal teams to implement new digital products, services, and system upgrades
• Ensure all department goals are met through planning, workload management and task tracking.
• Develop and maintain policies, procedures, and operational guidelines while ensuring regulatory compliance

Required Qualifications

• A minimum of 3 years of experience in banking, digital banking, or related field and at least one year of management experience
• High school diploma required; college degree preferred
• Knowledge of digital banking platforms, payment systems, and banking regulations
• Strong analytical, problem-solving, and communication skills
• A strong commitment to delivering excellent customer service
• Ability to lead a team, manage projects, and collaborate across departments

Core Competencies

Successful candidates typically demonstrate the following competencies:

• Customer Focus
• Communication Skills
• Integrity and Professionalism
• Problem Solving
• Attention to Detail
• Team Collaboration
• Unconditional Ethics

Why Join Capitol Federal?

Capitol Federal offers employees a supportive workplace and opportunities for career growth.

Benefits may include:

• Competitive compensation
• Retirement and savings plans
• Flexible Spending Accounts
• Paid time off and holidays
• Employee Assistance Program
• Health, Dental, Life and Disability coverage
• Parental Leave
• Professional development opportunities
• Career Advancement Pathways

CapFed® is an equal opportunity employer.