PURPOSE OF THE JOB
The Digital Banking & Payments Administrator plays a pivotal role in supporting the operational and compliance needs of our Digital Banking & Payments team. This position ensures accurate reporting, secure system access, and efficient administrative workflows across multiple banking platforms.
MAIN DUTIES OF THE JOB
Reporting & Metrics Compile and present department productivity and product usage statistics. Perform quarterly reporting for card networks and review invoices for billing accuracy.
Risk Management & Compliance Ensure adherence to banking regulations, internal controls, and compliance standards (Reg E, Reg Z, PCI DSS, FFIEC, etc.). Support risk assessments, audits, and gap analyses; maintain audit readiness and support regulatory examinations.
Process Improvement & Optimization Identify opportunities for process automation, workflow optimization, and system enhancements. Develop and revise department procedures and intranet resources to reflect best practices and regulatory changes.
Incident Management & Response Assist with the development and testing of the Business Continuity and Disaster Recovery Plan. Provide support for critical functions during actual disaster recovery efforts to ensure continuity of critical digital banking functions.
Access & Permissions Administer user access and permissions for banking applications.
ADDITIONAL RESPONSIBILITIES
Address support and research requests via phone, email, and service request systems. Assist with the completion of initiatives and projects that support the Digital Banking strategic vision, including bank integration projects. Perform additional tasks as needed.
WHAT WILL YOU NEED TO SUCCEED
Bachelor's degree in finance, Business Administration, or a related field, preferred Minimum of 1-2 years in banking or digital banking and payments operations Basic knowledge of banking regulations Strong analytical, communication, and problem-solving skills Ability to work independently and manage multiple priorities in a fast-paced environment Ability to use good judgement and be discrete with confidential information
HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER
GOOD CREDIT IS A MUST Credit report is required for employment