Digital Communications System Technician

Role: Digital Communications Systems Technician (DCS Tech)

Location: Alhambra, CA

Background Checks: Yes

Position Description:

• The Digital Communications Systems Technician (DCS Tech) works under the direction of a Digital Communications Systems Supervisor or user agency personnel and may receive technical guidance from a journey-level Senior Digital Communications Systems Technician (SDCS Tech) or higher network Systems Administrator, or Telecommunications Systems Engineer, or similar.
• This classification installs, configures, tests, maintains, and repairs analog, digital telephone or data communications systems and equipment.
• They will frequently lift tools, supplies, and equipment weighing 10 to 25 pounds, and occasionally over 25 pounds, regularly use 6-foot and taller ladders, and perform tasks that require bending, stooping, squatting, twisting, and reaching.
• The DCS Tech will install, configure, test, maintain, and repair analog, digital and Internet based communications systems, infrastructure, and equipment, including servers supporting applications such as voicemail, call recording, automated telephone attendants, interactive voice response, digital network telecommunications circuits, and digital communications equipment such as modems, channel banks, multiplexers, and repeaters.
• The DCS Tech will install, program, test, maintain, and repair private branch exchange (PBX) and key telephone switching systems, Cloud Services (MS TEAMS, Web-EX, Zoom) and related equipment.
• The DCS Tech will install, rehabilitate, and remove cabling infrastructure such as copper and fiber-optic cables, wire management systems, patch panels and jacks according to industry standards.
• They will test, troubleshoot, and repair telephone and network cabling. The DSC Tech will provide technical support for telephone equipment moves, equipment added, or equipment changes.
• The DCS Tech will confer and consult with vendors and other County department representatives regarding operational problems, repair, maintenance, and installation of digital communications systems and equipment.
• They will work closely with vendors regarding operational problems, repair, modification, and installation of software, hardware, and circuits. The DCS Tech will configure, add, move, change, and troubleshoot voice over IP equipment in an enterprise call control and session management platform.
• The DCS Tech will determine the tip-ring and low voltage wiring color code for voice functionality. They will assist in the technical evaluation of equipment in coordination with engineering and operating personnel.

Skills Required:

• The DCS Tech will possess knowledge of the protocols, procedures, techniques, and equipment used to install, configure, test, maintain, and repair telephone and Internet based digital communications systems, private branch exchange (PBX) and key switching systems, Cloud Services, and related equipment; or, network telecommunications circuits, and data communications equipment such as modems.
• They will have the ability to troubleshoot circuits, systems, infrastructure, and equipment. They will possess knowledge and experience in customer services; interpersonal skills; decision making; organization awareness; problem solving; oral communication; and ability to troubleshoot issues.

Experience Required:

• This classification requires at least three (3) years of experience in the installation, configuration, testing, maintenance, and repair of digital telephone private branch exchange (PBX) and key switching systems.
• One (1) year must have been at the journey-level.

Additional Experience:

• Five or more years of experience with NEC PBX systems, Nortel Norstar Key phone system (MICS, Call-pilot, Trunk/station modules, RAD) and VOIP products (Cisco, Microsoft Teams Voice)

Education Required:

• This classification requires a high school diploma or GED certificate.
• Valid class C driver's license with no restrictions.
• Physical dexterity, color perception, and visual acuity are required to perform essential job-related functions effectively and safely.

Additional Information:

• California Resident Candidates Only, near Los Angeles County.
• Valid CA driver's license with access to operational transportation vehicle for traveling 75% of the time within and around Los Angeles County.
• County will not reimburse for mileage, gas, or wear and tear on vehicle.
• Work schedule will be a 4/40, 10-hour days, Monday through Thursday at the discretion of the program manager.
• Work shift ranges from 6:30 am to 6:00 pm.
• Overtime may be required afterhours; program manager will provide as much advance notice as possible.
• Interviews will be conducted via Microsoft TEAMS.

Trinus Corporation, a leading provider of technology solutions and services with over 25 years of experience, is a certified WBE/MBE/SBE/SDB firm accredited by WBENC, NMSDC, and SBA.

Our mission is to shape the future of work by aligning the right mix of people, process, technology, and innovation to efficiently meet our clients' business objectives.

At Trinus, we understand that finding the right opportunity is pivotal in your career journey. Our staffing services go beyond mere placements; they are about matching your skills and aspirations with the perfect fit.

To learn more about us, please visit our website www.trinus.com