JOB DESCRIPTION
Job Title: Digital Communications Systems Technician (DCS Tech)
Duration: 12 months contract with the possibility of extension based on performance and business needs.            
Location: Alhambra, CA- Onsite position
Interview Process: Interviews will be conducted via Microsoft Teams.
 
Responsibilities

• Works under the direction of a Digital Communications Systems Supervisor or user agency personnel.
• May receive technical guidance from a journey-level Senior Digital Communications Systems Technician (SDCS Tech), higher-level Network Systems Administrator, Telecommunications Systems Engineer, or similar.
• Installs, configures, tests, maintains, and repairs analog, digital telephone, or data communications systems and equipment.
• Frequently lifts tools, supplies, and equipment weighing 10 to 25 pounds, and occasionally over 25 pounds.
• Regularly uses 6-foot and taller ladders.
• Performs tasks requiring bending, stooping, squatting, twisting, and reaching.
• Installs, configures, tests, maintains, and repairs analog, digital, and Internet-based communications systems, infrastructure, and equipment.
• Supports servers hosting applications such as:
  • Voicemail
  • Call recording
  • Automated telephone attendants
  • Interactive Voice Response (IVR)
  • Digital network telecommunications circuits
  • Digital communications equipment such as modems, channel banks, multiplexers, and repeaters
• Installs, programs, tests, maintains, and repairs:
  • Private Branch Exchange (PBX) systems
  • Key telephone switching systems
  • Cloud Services (MS Teams, Web-Ex, Zoom)
  • Related communications equipment
• Installs, rehabilitates, and removes cabling infrastructure, including:
  • Copper cabling
  • Fiber-optic cabling
  • Wire management systems
  • Patch panels
  • Jacks
• Ensures cabling work is completed according to industry standards.
• Tests, troubleshoots, and repairs telephone and network cabling.
• Provides technical support for:
  • Telephone equipment moves
  • Equipment additions
  • Equipment changes
• Confers and consults with vendors and County department representatives regarding:
  • Operational problems
  • Repairs
  • Maintenance
  • Installation of digital communications systems and equipment
• Works closely with vendors regarding:
  • Operational problems
  • Repair
  • Modification
  • Installation of software, hardware, and circuits
• Configures, adds, moves, changes, and troubleshoots Voice over IP (VoIP) equipment in an enterprise call control and session management platform.
• Determines tip-ring and low-voltage wiring color codes for voice functionality.
• Assists in the technical evaluation of equipment in coordination with engineering and operating personnel.

• Knowledge of protocols, procedures, techniques, and equipment used to:
  • Install, configure, test, maintain, and repair telephone and Internet-based digital communications systems
  • Install, configure, test, maintain, and repair Private Branch Exchange (PBX) systems
  • Install, configure, test, maintain, and repair key switching systems
  • Install, configure, test, maintain, and repair Cloud Services
  • Install, configure, test, maintain, and repair related communications equipment
  • Install, configure, test, maintain, and repair network telecommunications circuits
  • Install, configure, test, maintain, and repair data communications equipment such as modems
• Ability to troubleshoot:
  • Circuits
  • Systems
  • Infrastructure
  • Equipment
• Knowledge and experience in:
  • Customer service
  • Interpersonal skills
  • Decision making
  • Organizational awareness
  • Problem solving
  • Oral communication
  • Troubleshooting issues

• Minimum three (3) years of experience in the:
  • Installation
  • Configuration
  • Testing
  • Maintenance
  • Repair
• Experience must be specifically with:
  • Digital telephone systems
  • Private Branch Exchange (PBX) systems
  • Key switching systems
• One (1) year of the required experience must have been performed at the journey-level.

• High School Diploma or GED Certificate.