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Digital Content Specialist IV and Benefits Compliance Communications & Governance

Kaiser Permanente

Seattle, WA(remote)

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JOB DETAILS
SALARY
$112,200–$145,200 Per Year
SKILLS
Acceptance Testing, Agile Programming Methodologies, Asset Management, Best Practices, Biology, Business Support, Communication Skills, Computer Science, Consulting, Content Delivery/Distribution, Content Development, Content Management, Content Management Systems (CMS), Contract Requirements, Creative Brief, Cross-Functional, Customer Relations, Data Analysis, Decision Support, Detail Oriented, Documentation, Human Factors, Human-Computer Interaction, Identify Issues, Industry Standards, Information Architecture, Information Science, Internet Application, Leadership, Legal, Legal Standards, Maintain Compliance, Management Strategy, Marketing, Mentoring, Metrics, Performance Analysis, Problem Solving Skills, Process Development, Process Improvement, Product Strategy, Project Management Certification, Project Management Professional (PMP), Project Planning, Project Tracking, Project/Program Management, Prototyping, Public Health, Publications, Quality Assurance, Quality Assurance Methodology, Regulations, Regulatory Requirements, Scrum Project Management and Software Development, Search Engine Optimization (SEO), Social Sciences, Taxonomies, Team Player, Technical Writing, Time Management, User Experience Design (UXD), User Interface/Experience (UI/UX), Web Accessibility
LOCATION
Seattle, WA
POSTED
1 day ago
Description:
Overview:
The Benefits Compliance Communications & Governance and Digital Content Specialist IV plays a critical role in ensuring employees receive accurate, timely, and easy-to-understand information about their benefits. This position is responsible formaintaining benefits content on the MyKP employee portal and developing employee-facing compliance communications across print and email channels. The role exists to help ensure benefit information remains compliant, consistent, and aligned with plan documents, regulatory requirements, and organizational standards. Success in this position requires strong project management, critical thinking, attention to detail, and the ability to collaborate across multiple stakeholders to deliver high-quality communications that support informed employee decision-making.
Job Summary:
In addition to the responsibilities listed above, this position is also responsible for contributing to the planning, creation, and editing of digital content for digital experiences across channels by determining and executing the generation and documentation of digital content (e.g., editorial, educational, videos, icons, illustrations, infographics) for KP products, applications, and architectures; enacting strategies when applying KP brand standards, KP editorial style, Associate Press style, legal requirements, accessibility, and web and application user interface (UI) best practices to moderately complex digital content development, and mentors others; collaborating with internal stakeholders (e.g., clinical, legal, regulatory, marketing, business/product) to convert key messages into approved content for distribution, with review upon completion; and applying advanced knowledge when developing creative brief templates and consulting with moderate impact clients to create the agreed upon deliverable.

Essential Responsibilities:
  • Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
  • Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
  • Contributes to digital content governance efforts by: independently synthesizing content for documenting and evolving the enterprise content standards and best practices; providing consultation and guidance regarding standard to moderately complex project-level content to ensure adherence to the enterprise content standards; developing an advanced knowledge of a respective functional area (e.g., taxonomy, asset management, domains, search engine optimization (SEO), brand, editorial) to enhance program performance and execution; guiding others to and comprehensively integrating processes, resources, and interactions needed to effectively develop, produce, and maintain digital content throughout the content lifecycle; and independently utilizing industry-standard tools to monitor adherence and manage the moderately complex execution of the respective enterprise content standards.
  • Supports efforts to manage content lifecycle and deliver efficient and scalable digital content experiences by: executing, reviewing, and improving useful and usable content (e.g., User Experience (UX), editorial, product) strategies across channels; applying and troubleshooting the application of authoring or content templates to standardize digital products; performing routine to moderately complex analyses on content performance data to inform strategy insights and optimizations across channels (e.g., adapting content for context and channel); planning, executing, and organizing content audits, hierarchies, journey maps, and other digital product artifacts to inform content and product decisions; leveraging and analyzing moderately complex lifecycle management practices to inform content strategies, guiding others to do the same; using a comprehensive foundational knowledge of digital content creation processes and standards (e.g., enterprise brand and editorial standards, legal/contractual requirements, best practices) to suggest standard and nonstandard revisions and/or improvement; applying advanced strategies for effectively managing multiple iterations of content for prototypes, including content in authoring templates when working with end-to-end content development workflows; designing and mentoring others to design moderately complex dynamic personalized content experiences; reviewing, updating, and improving portfolios and/or large content areas and reviewing and ensuring accurate identification of needs for current state, including conducting content inventory, evaluating content analytics, and defining metrics and calls-to-action; and modeling engagement and building relationships with internal customers and junior colleagues to inform digital content.
  • Facilitates the digital production of content by: applying advanced strategies when building, creating, managing, releasing, and/or publishing content within the content management system(s); independently executing workflow tasks and overall processes to ensure optimal performance while also troubleshooting problems; reporting and resolving moderately complex production content incidents in a timely manner throughout the publication process and post-production; requesting defect fixes, enhancements, and maintenance changes within content management systems and conducting user acceptance testing (UAT) independently; planning for, executing, and ensuring the identification of appropriate processes, tasks, and stakeholders for each content initiative to ensure the efficient and timely delivery of digital content; leading proactive communication with engineering and content architecture teams to ensure moderately complex content management strategy aligns with best practices; and triaging, and if possible, resolving routine to moderately complex defects logged by quality assurance teams or escalating to senior team members.
Minimum Qualifications:
  • Minimum one (1) year of experience in a leadership role with or without direct reports.
  • Bachelors degree in Human-Computer Interaction, Computer Science, Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, Public Health, Life Sciences, Business, or related field AND minimum five (5) years of experience in User Experience, Content Management, Technical Architecture, Content Management System (CMS) Engineering, or a directly related field OR Minimum eight (8) years of experience in User Experience (UX), Content Management, Project Management, Technical Architecture, Content Management System (CMS) Engineering or a directly related field.
Additional Requirements:
  • Knowledge, Skills, and Abilities (KSAs): Quality Assurance Process; Content Management Systems
Preferred Qualifications:
  • Master's Degree, or equivalent, or higher in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences or related field.
  • Project Management Professional (PMP) or equivalent project/program management certification (e.g., Agile, SCRUM).


Primary Location: Washington,Seattle,Seattle Two Union Administration Additional Locations:
  • Denver, CO
  • Portland, OR
  • Atlanta, GA
  • Silver Spring, MD
  • Chicago, IL


Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Remote
Employee Status: Regular
Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: One Kaiser Plaza - Ben Prac-Docrpt&Fin - 7022
Pay Range: $112200 - $145200 / year Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Travel: Yes, 5 % of the Time
Remote: Work location is the remote workplace (from home) within KP authorized states. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

About the Company

K

Kaiser Permanente

At Kaiser Permanente, we are relentless in our pursuit of excellence. Driven by our mission to provide the highest quality preventive medicine, we are committed to eliminating health care disparities, and to making lives better through innovation, technology, and research. Our desire to deliver the best possible care inspires us to promote wellness among our members, communities, and each other. It also fuels our belief that everyone — regardless of circumstance — deserves access to affordable care, which further drives our motivation to expand our reach. Founded nearly 80 years ago, our unique business model sets us apart — positioning us to drive improvements across the industry and around the world.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1945
WEBSITE
http://www.kp.org/careers

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